Product Cancellation Specialist

Kocourek Ford•Wausau, WI

6d•Onsite

About The Position

Kocourek Ford is looking for a Product Cancellation Specialist. This person should have organizational skills and work well in a team atmosphere.

Requirements

Organizational skills
Work well in team atmosphere
Valid driver's license
Complete a pre-employment drug screen

Responsibilities

Process and Post Cancellations - Handle cancellation requests from lien holders and customers promptly and accurately.
Verify cancellation reasons and documentation provided.
Update system records to reflect cancellations and initiate refund processes as needed.
Follow up on outstanding cancellation requests to ensure timely resolution.
Document Collection for Cancellations: - Maintain organized records of all cancellation-related documents.
Verify the completeness and accuracy of documentation required for cancellations.
Coordinate with other departments or external parties to obtain missing documents if necessary.
Refund Check Processing: - Prepare and issue refund checks for cancellations to customers or lien holders.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate records of refund transactions and associated documentation.
Maintaining Schedules and Reconciliations: - Regularly update schedules and reconciliations for vehicle service contracts and insurance products.
Identify and resolve any discrepancies or variances in a timely manner.
Communicate with relevant stakeholders regarding reconciliation issues or adjustments.
Recording Insurance Products in Wisconsin Log: - Record details of new insurance products and cancellations in the designated log for compliance with Wisconsin regulations.
Ensure accurate and timely reporting of all relevant information
Posting Finance Reserve Payments: - Receive and process finance reserve payments according to established procedures.
Accurately record payments in the system and reconcile accounts as necessary.
Communicate with finance partners or other stakeholders regarding payment-related issues.
Calculating and Posting Reserve Charge backs: - Calculate reserve charge backs accurately based on established criteria.
Post charge backs in the system and record them in the designated charge back spreadsheet.
Maintain documentation and records of all charge back transactions for audit and reporting purposes.