Product Builder, Merchant Portal
About The Position
The Product Builder, Merchant Portal is a hands-on, builder-first role focused on defining, designing, and prototyping features for Payments Hub, North’s merchant portal. The portal supports Transactions, Reporting, Disputes, Online Ordering/Store, Business Management, and Integrations for merchants across North’s portfolio. This role bridges product strategy and execution by rapidly validating concepts, creating precise technical specifications, and building proof-of-concept features in sandbox environments. It uses technical fundamentals, AI tools, and direct merchant discovery to accelerate product development and help North compete in the payment-processing landscape.
Requirements
- Bachelor’s degree (BA or BS) or equivalent experience.
- At least 5 years of experience as a Product Manager, Product Engineer, Product Analyst, or in a similar technical product role.
- 1–2 years of experience with AI tools.
- Proven experience working with Agile software development teams.
- Strong proficiency with Jira and modern product management software.
- Strong technical fundamentals, including proficiency in SQL, JavaScript, and REST/web APIs.
- Hands-on native or cross-platform iOS and Android mobile development experience.
- Familiarity with payment hardware ecosystems, including card readers, POS terminals, and kiosks.
- High fluency with LLM APIs, prompt engineering, and AI-assisted coding agents.
- Deep user empathy and a strong bias for action and tangible proof over slides or presentations.
Nice To Haves
- Product Owner Certification (CSPO, etc.).
- Payments or fintech industry experience is highly preferred.
Responsibilities
- Define, design, and build end-to-end proof-of-concept features, interactive prototypes, and technical sandboxes for desktop, iOS, Android, and hardware such as terminals and kiosks.
- Create technically detailed specifications, wireframes, and schemas, including employee-based permission rulesets, table-mapping mockups, and modifier customizations.
- Author product evaluation criteria ("evals") before feature creation to validate solutions and measure success systematically.
- Conduct direct user discovery with merchants and sales partners, translating feedback into working solutions rapidly.
- Monitor competitor release cadences and point-of-sale innovations to support rapid feature delivery.
- Use modern LLM APIs and AI coding agents to accelerate product discovery, code generation, and functional prototyping.
Benefits
- Medical, dental, and vision coverage.
- Flexible paid time off.
- 401(k) with company match.
- Mental health support and well-being program.
- Paid maternity and paternity leave.
- Education assistance.
- Company-funded lifestyle spending account.
- 5% annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
