Product Builder, AI Insights
About The Position
Figma’s AI Insights team, within Research, is hiring a builder with exceptional design craft and deep AI fluency to create internal AI products that help Figmates understand customers and their needs. These products will scale customer intimacy across Figma and inform product and business decisions. The role owns products from initial idea through design, building, evaluation, launch, adoption, and continued improvement, primarily using AI tools. The builder is expected to ship early, improve products rapidly, and apply the care and quality expected of Figma’s customer-facing products. The role reports to Noam Segal, Director of AI Insights, and can be based at Figma’s New York City or San Francisco hub, or remotely in the United States.
Requirements
- Demonstrated exceptional design craft through a background in UX or product design, with strong interaction design, visual judgment, and the ability to simplify complex workflows without losing important details.
- Experience building and shipping impactful products by turning ambitious ideas into working solutions using AI tools, with significant hands-on contributions, strong execution, and sustained value beyond initial prototypes.
- Deep AI fluency, including building sophisticated workflows that connect models, data, and tools; troubleshooting failures across prompts and integrations; and translating emerging capabilities into effective products.
- Strong product judgment, including identifying unmet user needs, translating complex customer information into intuitive experiences, and making thoughtful tradeoffs across scope, quality, and speed.
Nice To Haves
- Academic background in design, interaction design, or human-computer interaction.
- Track record in customer research or building research platforms and tools that help employees explore customer evidence.
- Ability to align teams around product priorities, communicate a clear point of view, and drive adoption by resolving competing needs with clear tradeoffs.
- Experience building evaluations based on realistic tasks to verify the accuracy, evidence quality, and usability of AI-powered products.
- Familiarity with Figma’s products.
Responsibilities
- Identify where Figmates need better customer understanding and select opportunities where an internal product can make a meaningful difference.
- Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions.
- Use AI tools to build and ship internal products, owning the work from initial concept through launch and continued use.
- Ship focused versions early and improve them rapidly through feedback, actual use, and attention to interaction and visual details.
- Set a high quality bar for AI behavior, evidence quality, and usability; build evaluations that expose failures and verify improvements.
- Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption.
- Demonstrate products, explain decisions, share reusable tools and practices, and measure whether products improve customer understanding.
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off, including employer-provided paid flexible PTO for exempt employees, subject to manager approval
- Paid sick leave, holidays, and other leave benefits in compliance with applicable laws
- Company recharge days may be available
- Cell phone and home internet reimbursements may be available
- Lifestyle spending accounts may be available
- Annual bonus plan for eligible non-sales roles
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
