Product Associate, Virtual Training Center

MXD•Chicago, IL

1d•$58,727 - $74,289•Hybrid

About The Position

MxD (Manufacturing x Digital) advances economic prosperity and national security by strengthening U.S. manufacturing competitiveness through technology innovation, workforce development, and cybersecurity preparedness. In partnership with the Department of Defense, we convene an ecosystem to solve critical manufacturing challenges by accelerating digital adoption, empowering a skilled workforce, and modernizing supply chains. MxD is also the National Center for Cybersecurity in Manufacturing, as designated by DoD. Visit mxdusa.org to learn more. MxD is passionate about its people and committed to creating an environment where everyone is heard and respected. Flexible work arrangements and unlimited paid time-off programs are just a few of the exceptional benefits MxD provides its employees. MxD embodies a strong, fast-paced, and dynamic working environment while also fostering curiosity and innovation. MxD is seeking a Product Associate to support the MxD Learn Virtual Training Center (VTC) for a duration of two (2) years, with a possible extension based on funding. The VTC is a digital learning platform that provides manufacturers, educators, students, workers, employers, and other stakeholders with resources for training, recruitment, workforce development, and professional learning. The platform helps organizations recruit and develop talent, adopt advanced technologies, and strengthen workforce capabilities across the manufacturing ecosystem and supply chain. Reporting to the Product Manager of MxD Learn, the Product Associate supports the ongoing development, operation, and enhancement of the platform. Working closely with cross-functional teams, this role supports product operations, VTC administration, content coordination, data analysis, and stakeholder engagement to deliver a high-quality learning experience. This position is well suited for someone who enjoys working with users and technology, solving problems, and supporting digital products in a collaborative environment. Candidates should have an interest in learning management systems and preferably in manufacturing or workforce development.

Requirements

High School diploma or GED
Proficiency with MS Office
Strong interpersonal, collaborative and communication skills
Excellent analytical and problem-solving skills
Ability and desire to work in a fast-paced, ambiguous environment
Must be available to work onsite at least 1 to 2 days per week
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor H1B visas currently.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Education, Information Technology, or commensurate experience in related field, preferred
1 to 2 years of related experience in supporting a learning management system or similar digital learning platform preferred
Experience administering an LMS platform, such as Absorb, a plus
Experience working in a research, engineering, product development, and/or manufacturing environment is a plus

Responsibilities

Support execution of the MxD Learn VTC product roadmap by managing day-to-day product operations and administrative activities.
Coordinate with internal teams, vendors, content providers, and stakeholders to support product initiatives and learning programs.
Configure, publish, and maintain digital courses, microsites, and virtual learning resources in the VTC.
Manage enrollments, user accounts, permissions, course settings, content updates, and course listing.
Administer system integrations and APIs to support system functionality.
Monitor LMS performance, troubleshoot issues, and coordinate with vendors or internal teams as needed.
Provide technical support, in conjunction with IT, to learners and internal stakeholders.
Conduct quality assurance (QA) reviews of courses and MxD Learn VTC functionality.
Maintain standard operating procedures (SOPs), technical documentation, and QA checklists.
Develop reports on learner participation, progress, completion, and assessment outcomes.
Support onboarding and coordination of content providers and strategic partners.
Collaborate with Strategic Communications team to promote MxD Learn offerings.
Research partnership, conference, and speaking opportunities to increase program awareness.
Ad hoc duties as assigned.