Senior Associate, Product Training

Carrier•Warwick, RI

4d•$64,500 - $129,500•Hybrid

About The Position

Viessmann has long been known as a leading manufacturer in the Hot Water Heating Industry. We are currently expanding into the HVAC industry by offering hot water and chilled water equipment through Air to water and ground source technologies. The goal of this position is to establish yourself as a top instructor in the HVAC industry through your ability to convey product education and training information in an engaging and informative manner. This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week.

Requirements

High school diploma/GED
5+ years of experience in residential and/or commercial HVAC/R
Ability to travel throughout the US and Canada for on-site training or other training-related requests – 25-50% of the time, or as business requires

Nice To Haves

Public speaking or teaching experience with Adult HVAC Education
Self-motivated and committed to continuously building the knowledge and skills needed to grow into this role
Microsoft Power point or Google Slide presentation creation
Analytical thinking, creative and systematic working habits, demonstration of leadership and an outgoing personality
Problem solving oriented outlook, willingness to take initiative in overcoming challenges and obstacles
Outstanding Communication Skills including the ability to read an audience/class
Strong organizational and interpersonal skills
Ability to take constructive criticism and feedback in a positive way and as motivation to further develop your skills
Tradesperson licensing for gas fitter and/or refrigeration would be an asset.

Responsibilities

Continuously study Viessmann product information to strengthen technical knowledge and support your competency to be a product/subject matter expert to provide high quality educational trainings Includes, but not limited to product within the following categories – in residential and/or light commercial applications: Condensing boilers, Air to Water Heat Pumps, Ground Source Heat Pumps, Air to Air Heat Pumps, DHW Production
Conduct engaging, adult-learning, presentation and hands-on training sessions in Academy classrooms and training labs, as well as trainings at customer or ‘in-territory' training locations
Develop an effective instructional style that supports increased attendance from both new and returning customers and guaranteed attendee retention
Serve as a key contributor to Academy curriculum development and maintenance, including curriculum presentations, hands-on training exercises, and supporting class material
Collaborate regularly with other team members to ensure curriculum remains current, including updates related to product changes and enhancements
Create and deliver training webinars and step by step instructional videos for online publication and distribution to the sales organization and customer base
Responsible for upkeep of training labs including daily clean up after a training class, replacement parts when needed, ensuring all equipment is workable and ready for attendee usage
Assist with planning and restructuring of the Academy hands-on training labs, as needed
Oversee and support with Infomobile maintenance checks, transport of the vehicle to maintenance appointments and annual servicing of the installed Viessmann equipment
Perform additional duties and special assignments as required during the business year.