Product Application Engineer

Ralliant•Village of Fairport, NY

11h

About The Position

The Field Application Engineer supports Qualitrol’s Asset Protection product line by combining application engineering expertise with hands-on field support. The role helps customers select, install, troubleshoot, and operate Qualitrol products, working directly with customers and Sales Representatives and partnering with Engineering, Quality, Manufacturing, and Customer Service to resolve technical challenges. Approximately 40% travel is expected for onsite troubleshooting, commissioning, technical investigations, customer meetings, and training. The position balances office-based engineering with hands-on fieldwork.

Requirements

A bachelor’s degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; relevant experience may be considered in lieu of a degree.
Experience in Application Engineering, Field Service, Technical Support, Engineering, or a similar technical role.
Strong hands-on troubleshooting and analytical problem-solving skills.
Experience troubleshooting hardware, software, electrical, mechanical, and/or communications systems.
Excellent written and verbal communication skills and a strong customer focus.
Ability to independently manage technical issues through resolution.
Ability to create technical reports, presentations, and training materials.
Ability and willingness to travel approximately 40%.

Nice To Haves

Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment.
Experience with TCP/IP, serial communications, Oracle, and/or Salesforce.

Responsibilities

Partner with Sales Representatives to qualify opportunities and lead the technical side of the sales process.
Review customer specifications, drawings, and application requirements, and recommend appropriate Qualitrol solutions.
Create and deliver quotes, including technical responses for bids and tenders, specification compliance reviews, and clarifications.
Issue and support return material authorizations (RMAs).
Deliver product presentations, demonstrations, and technical training to customers, Sales Representatives, and internal teams.
Travel to customer sites for technical meetings, site surveys, application reviews, product testing validation, and training.
Build long-term relationships with key customers as their technical resource for Qualitrol products.
Gather customer feedback and market needs and share them with Engineering and Product teams.
Support field investigations of customer quality concerns in partnership with Quality, Field Service, and Engineering.
Support root cause analysis and corrective actions, and communicate outcomes to customers.
Prepare technical and field investigation reports documenting findings and recommendations.
Use field findings to improve products, processes, and technical documentation.