Product Application Engineer
About The Position
As a Field Application Engineer with Qualitrol’s Asset Protection product line, you will combine application engineering expertise with hands-on field support to help customers select, install, troubleshoot, and operate Qualitrol products. You will work directly with customers and Sales Representatives, partnering with Engineering, Quality, Manufacturing, and Customer Service to solve technical challenges. Approximately 40% travel is expected for onsite troubleshooting, commissioning, technical investigations, customer meetings, and training. This role offers a mix of office-based engineering and hands-on fieldwork, with an emphasis on solving problems and working directly with customers. Qualitrol describes a family-friendly, inclusive environment where employees have autonomy, responsibility, and opportunities to develop their careers.
Requirements
- Bachelor of Science degree or equivalent in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field; relevant experience may be considered in lieu of a degree.
- Experience in Application Engineering, Field Service, Technical Support, Engineering, or a similar technical role.
- Strong hands-on troubleshooting and analytical problem-solving skills.
- Experience troubleshooting hardware, software, electrical, mechanical, and/or communications systems.
- Excellent written and verbal communication skills and a strong customer focus.
- Ability to independently manage technical issues through resolution.
- Ability to create technical reports, presentations, and training materials.
- Ability and willingness to travel approximately 40%.
Nice To Haves
- Knowledge of electric power generation, transmission and distribution, transformers, substations, or condition-monitoring/protection equipment.
- Experience with TCP/IP, serial communications, Oracle, and/or Salesforce.
Responsibilities
- Partner with Sales Representatives to qualify opportunities and lead the technical side of the sales process.
- Review customer specifications, drawings, and application requirements, and recommend appropriate Qualitrol solutions.
- Create and deliver quotes, including technical responses for bids and tenders, specification compliance reviews, and clarifications.
- Issue and support return material authorizations (RMAs).
- Deliver product presentations, demonstrations, and technical training to customers, Sales Representatives, and internal teams.
- Travel to customer sites for technical meetings, site surveys, application reviews, product testing validation, and training.
- Build long-term relationships with key customers as their technical resource for Qualitrol products.
- Gather customer feedback and market needs and share them with Engineering and Product teams.
- Support field investigations of customer quality concerns in partnership with Quality, Field Service, and Engineering.
- Support root cause analysis and corrective actions, and communicate resolution to customers.
- Prepare technical and field investigation reports documenting findings and recommendations.
- Use field experience to improve products, processes, and technical documentation.
- Support customers with product selection, installation, troubleshooting, and operation.
Benefits
- Twenty-eight days of paid time off, including PTO and holidays.
- Health benefits effective on the first day.
- Flexible working hours.
- Up to 100% education reimbursement toward a degree.
- 401(k) matching with immediate vesting.
- Annual reviews and career development planning.
- Paid maternity and paternity leave.
- Adoption leave.
- Life insurance.
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What This Job Offers
Job Type
Full-time
