Product and Retail Manager

Girl Scouts of Hawaii•Honolulu, HI

About The Position

This Product and Retail Manager is responsible for assisting in managing and executing the Girl Scouts product program and retail operations. This role provides excellent customer service, logistical support, process improvements, and clear communications to support an efficient, effective, and positive experience for Girl Scouts, volunteers, and partners. The ideal candidate will enjoy building relationships and collaborating with volunteers and other council departments, who are invested in supporting the next generation of female entrepreneurs. This role requires strong communication and organizational skills, the ability to meet deadlines, and comfort working in a fast-paced, dynamic environment where priorities may shift during peak product program seasons.

Requirements

Bachelor’s degree or equivalent experience
Minimum 3-5 years of experience that demonstrates the knowledge, skills, and abilities to perform the essential functions of the job (i.e. event planning, project management, database utilization, etc.)
High attention to detail and strong organizational skills, with ability to manage deadlines and maintain accurate records
Demonstrate ability to independently manage multiple high-priority projects
Strong critical thinking, creative problem-solving, and process improvement skills
Advanced computer skills and proficiency in Office Suite
Excellent verbal and written communication skills
Available to work a flexible schedule (some evenings and weekends required)
Ability to remain effective in an environment where priorities can shift quickly during peak season
Commitment to diversity and knowledge of/experience in the Girl Scout Movement
Must meet the Girl Scout background and verification standards

Nice To Haves

Experience with the Girl Scout program is a bonus but not required

Responsibilities

Coordinate with the Director of Product & Retail to establish goals and plans for product cookie program & retail strategies across 4 Hawaiian Islands
Collaborate cross-functionally with various departments, island managers and community partnerships to execute the mission and goals
Identify operational bottlenecks, volunteer pain points, and process gaps, and create solutions that improve efficiency and the overall Girl Scout and volunteer experience
Respond to and independently troubleshoot customer care cases in CRM system, ensuring timely and accurate responses
Serve as subject matter expert for product program systems, including eBudde and Digital Cookie, to run reports, support volunteers, troubleshoot issues, and maintain accurate records
Manage product program inventory, including buffer supply and rewards, coordinating pickups and ensuring proper inventory control and receipt tracking
Create and maintain training materials & manuals for volunteers and staff, and help lead trainings
Communicate clearly and proactively with volunteers, staff, customers, and partners; identify potential challenges early and escalate or resolve issues as appropriate.
Support booth partnerships, including securing agreements, maintaining records, and providing volunteer guidance.
Assist in planning and executing 3 large scale events, including coordinating logistics, material creation, volunteers, and communications
Develop marketing materials and manage weekly product newsletter, and partner with media agency to develop and post social media content
Perform day-to-day retail operations, ensuring timely fulfilment of orders, use of Square order system, following proper accounting procedures, and inventory replenishment management
Support Director of Product & Retail in sourcing and designing retail merchandise & program patches