Product Analyst

Pivotal Health•New York, NY

2d•Hybrid

About The Position

Pivotal Health is seeking a Product Analyst to join their Product team. This role will be central to understanding and improving the company's performance. The Product Analyst will be responsible for reporting and analysis related to Independent Dispute Resolution (IDR) operations, including win rates, collections, and cash flow. They will build dashboards, investigate trends, and provide insights into performance drivers. The role requires a strong business storytelling instinct, systems thinking, and the ability to translate ambiguous business questions into structured analysis. This is a high-leverage position that will directly influence leadership decisions and operational scaling.

Requirements

2–5 years of experience in a product, operations, or a technical or analytical role.
Strong analytical skills and comfort working with large, complex datasets; SQL experience a must
Experience building dashboards with BI tools (Metabase, Power BI, Tableau, or similar)
Strong analytical instincts — you find the trend, ask why, and keep pulling the thread
Business storytelling instinct: you think about what would matter to a client or stakeholder, not just what the data technically shows
Systems thinker — you understand how pieces of a business connect and how decisions play out over time
Comfortable translating ambiguous business questions into structured, investigative analysis
Clear communicator who can explain findings to both technical and non-technical audiences
Curious and prepared — you do your homework, ask sharp follow-up questions, and come to conversations with a point of view
High ownership mindset; you take initiative and follow through without needing constant direction
Comfortable operating in a fast-moving startup environment where structure is still being built

Nice To Haves

Background in consulting, banking, or other analytically rigorous environments
Experience supporting finance, revenue, or operations teams with performance reporting
Familiarity with financial systems, payments, or healthcare reimbursement workflows
Experience in healthcare or a regulated industry — knowledge of the IDR process, relevant legislation, or how automation is shaping this space is a genuine plus

Responsibilities

Build and maintain BI dashboards that track key metrics across IDR product & operations - win rates, collections, cash flow, and operational throughput
Work with product lead on executing on: A/B testing experiments, tracking results, documenting what worked and what didn’t
Develop client-facing and internal reporting that gives teams clear visibility into how we're performing as a partner
Define and standardize brand new metric definitions so there's a shared, consistent understanding of what we're measuring and why
Investigate performance questions with Product and Operations— surface root causes, identify what's working and what isn't, and translate findings into clear recommendations
Think about what clients and vendors would care about given a specific problem, and frame your analysis around those stakes — not just the structure of the data
Bring systems thinking to your work: understand how changes in one part of operations ripple through to outcomes downstream
Tie findings back to business impact — what you're seeing, why it matters, and what the team should focus on next
Support data integrity and consistency across operational systems — helping ensure that the numbers teams rely on are accurate and trustworthy
Identify opportunities to improve reporting workflows and automate manual processes as the business scales