Product Analyst

Symcor • Mississauga, ON

1d • Hybrid

About The Position

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know! #youbelonghere
For more information, visit www.symcor.ca

Support the development and optimization of payment products by analyzing product performance, customer behavior, and market trends to inform data-driven decisions and enhance overall product strategy.
This is a hybrid role with requirements to be on site 3 days a week, providing a balance between remote flexibility and in-person collaboration.

Analyze payment product performance, transaction data, and customer behavior to generate actionable insights.
Support product managers in defining and refining product strategy using data-driven recommendations.
Develop and maintain dashboards, reports, and KPIs to monitor product health and performance.
Identify trends, anomalies, and opportunities to improve payment efficiency, reliability, and user experience.
Collaborate with cross-functional teams (product, engineering, risk, compliance, operations) to support product initiatives.
Conduct market and competitive analysis to inform product enhancements and positioning.
Assist in requirements gathering, translating business needs into analytical insights and data requirements.
Ensure data accuracy, integrity, and consistency across reporting and analytics frameworks.
Support A/B testing, experimentation, and performance analysis for new product features and enhancements.
Provide insights on payment flows, transaction success rates, fraud trends, and operational metrics to drive optimization.

Requirements

• University Degree – Undergraduate or Business graduate preferred
• Relevant certifications within Product Management are preferred
• Domain knowledge within Banking, Finance or a Technology Provider space: 3+ Years
• 3+ years of experience with Market Research and Product Analysis as well as Data Analysis experience
• Knowledge in Product Analytics/Financial Analytics.
• Product/Financial Performance Analysis.
• Advanced proficiency in Microsoft Word, PowerPoint and Excel.
• Detailed knowledge of the products and services of the organization.
• Knowledge of competitor’s products.

Nice To Haves

• Nice to have experience with Python and automation of data from excel
• Knowledge of Artificial Intelligence – preferred.

Responsibilities

• Analyze payment product performance, transaction data, and customer behavior to generate actionable insights.
• Support product managers in defining and refining product strategy using data-driven recommendations.
• Develop and maintain dashboards, reports, and KPIs to monitor product health and performance.
• Identify trends, anomalies, and opportunities to improve payment efficiency, reliability, and user experience.
• Collaborate with cross-functional teams (product, engineering, risk, compliance, operations) to support product initiatives.
• Conduct market and competitive analysis to inform product enhancements and positioning.
• Assist in requirements gathering, translating business needs into analytical insights and data requirements.
• Ensure data accuracy, integrity, and consistency across reporting and analytics frameworks.
• Support A/B testing, experimentation, and performance analysis for new product features and enhancements.
• Provide insights on payment flows, transaction success rates, fraud trends, and operational metrics to drive optimization.

Benefits

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level