Product Analyst – Demand Response Products & Services

Duke Energy Corporation•St. Petersburg, FL

8d•Hybrid

About The Position

The Product Analyst supports Duke Energy Florida’s Demand Response portfolio by helping convert known operational pain points, data gaps, and manual workarounds into organized trackers, clearer workflows, and measurable execution improvements. Reporting directly to the manager, this role supports issue resolution, process cleanup, reporting, action tracking, and follow-through on assigned priorities, with financial tracking as a supporting responsibility. The ideal candidate is organized, detail-oriented, comfortable working with data and business systems, and able to help improve existing workflows by reducing manual errors, rework, and follow-up gaps.

Requirements

Bachelor’s degree in business, industrial engineering, information technology, or other related degree
2 years minimum related work experience
In lieu of degree, a High School Diploma/GED and 6 years minimum related work experience
Proficiency with Microsoft Office tools, especially Excel, Word, PowerPoint, and Outlook.
Ability to learn enterprise systems, reporting tools, dashboards, and operational databases used to support day-to-day program execution.

Nice To Haves

Experience in utility customer programs, demand response, energy efficiency, operations support, finance, analytics, process improvement, or related business functions.
Experience tracking operational savings, inventory movement, warranty claims, RMAs, refunds, vendor credits, purchase orders, invoices, or related financial follow-through items.
Experience using Excel, Power BI, enterprise reporting tools, operational databases, or customer/program management systems to organize data and support decisions.
Strong attention to detail, follow-through, and willingness to learn program operations, systems, and reporting requirements.
Practical problem-solving skills with a focus on improving existing operations, reducing manual errors, minimizing rework, and making work easier to track and manage.
Ability to organize data, review information for accuracy, identify basic trends or exceptions, and summarize findings clearly.
Ability to manage assigned tasks, track deadlines, follow up on open items, and keep operational improvement work moving with moderate supervision.

Responsibilities

Organize already identified operational choke points into draft project plans, including proposed owners, deadlines, status updates, and follow-up actions, for review and collaborative refinement with the manager and appropriate team members.
Help organize historical artifacts such as vendor invoices, regulatory data requests, contractor purchase orders, invoices, and related program documents into a shared repository with clear naming, ownership, and retrieval structure.
Support improvements to existing tools and workflows by documenting current pain points, tracking enhancement requests, coordinating follow-up with users and system owners, and helping validate updates related to IntelliSource, customer contact and scheduling tools, Salesforce pipeline visibility, DR calendar enhancements, and related reporting needs.
Track and organize information related to existing assets, planned inspections, replacements, upgrades, retirements, inventory readiness, equipment lifecycle needs, and supply chain ordering requirements to support review and follow-up by the manager, field coordinators, and appropriate team members.
Support rates, regulatory, IRP, new program development, technology initiatives, white papers, and business case work by gathering data, tracking requests, documenting assumptions, and summarizing results for review.
Track estimated O&M savings, recovered value, avoided cost, RMA activity, warranty returns, refunds, vendor credits, budget impacts, projections, true-ups, and marketing cost-per-acquisition analysis.