Product Analyst

RevSpring • Columbus, OH

11h

About The Position

The Product Analyst supports both health system and health plan product lines and partners closely with Product Managers. The role translates business questions into data analysis, develops informed conclusions, and recommends actions. It connects application usage data with the information Product, Sales, and Customer Success need to make decisions.

The analyst quantifies feature impact to inform roadmap sequencing and customer adoption, analyzes search queries to improve AI-powered search and matching, and benchmarks product engagement and scheduling conversion across products and customers. The role also develops self-service value-analysis tools for Sales, Customer Success, and Solutions Architects; defines instrumentation requirements with Product and Engineering before features launch; and explores how products affect visibility in AI-driven and generative search.

The position owns analyses from understanding the underlying stakeholder question through checking results and delivering recommendations. It requires strong SQL skills, familiarity with BI tools and statistical concepts, sound judgment in evaluating results, and the ability to communicate findings to technical and non-technical audiences.

Requirements

• Bachelor’s degree from a four-year college or university.
• At least 4 years of relevant experience in an analytics-focused role.
• Expert proficiency in SQL for querying, manipulation, and analysis.
• Hands-on familiarity with a BI tool such as Looker.
• Familiarity with statistical concepts and their application to product experimentation, including judgment to distinguish meaningful results from noise.
• Ability to translate ambiguous business questions into a testing plan or analytical approach with limited supervision.
• Ability to critically inspect results and identify potentially incorrect figures.
• Excellent written and verbal communication skills, including presenting findings and recommendations to technical and non-technical, executive, and cross-functional audiences.
• Comfort supporting multiple product segments or portfolios, including health system and health plan products.
• Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from varied internal and external sources.

Nice To Haves

• Experience in a SaaS or healthcare environment.

Responsibilities

• Quantify the impact of individual features on key metrics to inform product roadmap sequencing and customer adoption efforts.
• Analyze natural-language search queries and common questions to inform AI-powered search improvements, expand search coverage, and improve matching logic.
• Compare engagement across product lines and benchmark scheduling conversion across customers to develop best-practice guidance for Customer Success and Solutions Architects.
• Create reusable self-service value-analysis tools for Sales, Customer Success, and Solutions Architects.
• Partner with Product and Engineering to define tracking and instrumentation requirements before features ship.
• Help scope measurement of product influence on visibility in AI-driven and generative search.
• Clarify stakeholder questions, inspect and validate analysis results, and provide recommendations rather than only raw data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level