Product Analyst

IL LLP•Chicago, IL

11d•Hybrid

About The Position

The Product Analyst supports the administration, configuration, maintenance, and enhancement of the Firm's Microsoft 365 collaboration platforms, including SharePoint Online, Microsoft Teams, Exchange Online, OneDrive, and related applications. Working with the Senior Manager, IT team members, and business stakeholders, the Product Analyst provides technical and operational support, assists with platform enhancements, and helps ensure collaboration technologies meet business needs and established Firm standards. The role includes supporting platform operations, configuring SharePoint Online sites and related components, troubleshooting issues, assisting with data migrations, analyzing usage and data-quality reports, and providing user support and training. The Product Analyst also participates in platform improvement projects, maintains technical and end-user documentation, and collaborates with IT teams to support governance, security, and compliance standards across Microsoft 365 services.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of two years of experience supporting business applications and end users in an IT, corporate, or professional services environment.
Working knowledge of Microsoft 365 applications and administration, including SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive.
Experience configuring and administering SharePoint Online, including sites, document libraries, permissions, and content types.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to interact effectively with Firm personnel at all levels.
Strong attention to detail and organizational skills.
Ability to manage multiple assignments and competing priorities under general supervision.
Ability to work independently and collaboratively with technical teams and business stakeholders.
Strong customer service orientation and ability to explain technical information to nontechnical users.

Nice To Haves

Experience supporting IT applications in a law firm or professional services environment.
Knowledge of law firm structure, operations, and business practices.
Experience with Microsoft Power Platform, including Power Apps and Power Automate.
Experience with Microsoft Viva or other Microsoft 365 applications.
Familiarity with identity and access management technologies, including Active Directory, Microsoft Entra ID, and single sign-on.
Experience with PowerShell or other scripting and automation tools.

Responsibilities

Support day-to-day administration, configuration, and maintenance of Microsoft 365 collaboration platforms, including SharePoint Online, Microsoft Teams, OneDrive, and related applications.
Configure and maintain SharePoint Online sites, document libraries, content types, permissions, and standard workflows in accordance with Firm standards and business requirements.
Troubleshoot and resolve application and collaboration platform issues, including requests escalated by the Service Desk, and coordinate with other IT teams as needed.
Support data migration, import, and export activities, including content validation and troubleshooting, to ensure accurate and consistent transfers between platforms.
Maintain working knowledge of assigned Microsoft 365 applications, including platform configurations, content structures, functionality, and integrations.
Prepare and analyze reports on platform usage, data quality, and adoption to support operational monitoring and identify opportunities for improvement.
Provide end-user support and training on Microsoft 365 collaboration tools, including application functionality, standard processes, and technical issues.
Participate in projects to implement enhancements, updates, and improvements to collaboration platforms and related systems.
Identify and recommend improvements to platform configurations, workflows, and processes, and maintain related technical documentation and end-user materials.
Collaborate with Infrastructure, Security, Modern Work, and other IT teams to support implementation of established governance, security, and compliance standards across Microsoft 365 services.