Product Advisor - London Honda

AutoCanada Inc.•London, ON

9d•CA$70,000 - CA$120,000•Onsite

About The Position

London Honda is seeking a Product Advisor to join their team. As a Product Advisor, you will interact with customers online, over the phone, and in-person to guide them through the vehicle purchase process. You will use your communication and listening skills to help customers select their perfect vehicle, negotiate payment options, and ensure an exceptional experience. The ideal candidate will have at least 3 years of customer-facing experience, a 'hunter' mentality, and a proven ability to build customer relationships for retention.

Requirements

Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle
Possession of authorized documentation required to gain employment, in addition to having a current, valid CA-issued Driver’s License and acceptable Driver’s Abstract
Must submit to and adequately pass a pre-employment background and MVR screen prior to employment
Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured
High school diploma or equivalent required
3+ years of experience in a customer-facing role required
Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc.
Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner
Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan

Nice To Haves

bachelor’s degree preferred
experience in retail, sales, marketing, and customer service being preferred

Responsibilities

Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction
Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a ‘subject matter expert’
Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms
Maintain an up-to-date customer database to drive current and future automotive sales for the dealership
Present used and new cars through test drives, demonstrations, and dealership walk-throughs
Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies
Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met
Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction
Stay current on required dealer group and manufacturer training
Other duties as assigned by store leadership