Product Advisor - Maple Ridge VW

AutoCanada Inc.•Maple Ridge, BC

1d•CA$50,000 - CA$100,000•Onsite

About The Position

Maple Ridge Volkswagen is seeking a Product Advisor to join their team. This role involves interacting with customers online, over the phone, and in-person to guide them through the vehicle purchase process. The ideal candidate will possess strong communication and listening skills to help customers select the right vehicle, negotiate payment options, and provide an exceptional experience. A "hunter" mentality, the ability to stay self-focused, and a proven track record of building customer relationships for retention are desired. This is a full-time, onsite position with immediate hire.

Requirements

Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle.
Possession of authorized documentation required to gain employment.
A current, Valid CA-issued Driver’s License for the province in which you are working and acceptable Driver’s Abstract.
Must have a valid VSA certification or be willing to invest, this is required to sell cars in British Columbia.
Must submit to and adequately pass a pre-employment background and MVR screen prior to employment.
Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured.
High school diploma or equivalent required.
3+ years of experience in a customer-facing role required.
Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc.
Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner.
Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan.
A valid VSA license.

Nice To Haves

Bachelor's degree preferred.
Experience in retail, sales, marketing, and customer service preferred.

Responsibilities

Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction.
Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a ‘subject matter expert’.
Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms.
Maintain an up-to-date customer database to drive current and future automotive sales for the dealership.
Present used and new cars through test drives, demonstrations, and dealership walk-throughs.
Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies.
Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met.
Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction.
Stay current on required dealer group and manufacturer training.
Other duties as assigned by store leadership.