Producer Compensation Analyst

Delta Dental•Oakland, CA

10d

About The Position

The Producer Compensation Analyst will be responsible for managing all aspects of the producer records including the creation of the producer record, updates to the demographic information and payment methods, and reporting. The analyst will manage and maintain all broker to customer or member relationships and commission records to facilitate the commission calculation and payment processes. The analyst will assist with the reconciliation of the monthly commission calculations and payments for accuracy and research and resolve all producer compensation related inquiries. The analyst will collaborate with the producer credentialing, contracting, and compensation teams as well as our external broker community and business partners.

Requirements

2+ years of experience
Proven commitment to excellence in customer service
Strong attention to detail and accuracy
Strong analytical, problem solving, and reasoning skills with the ability to formulate and communicate recommendations for improvement
Proficient in Microsoft applications such as: Excel (Intermediate), Word, Outlook, PowerPoint, SharePoint, Teams
Ability to prioritize work, follow-up on commitments on a timely basis, work under pressure, and adhere to deadlines
Ability to work independently while having strong teaming skills
Ability to communicate professionally, clearly and effectively with producers, management, staff, and other business partners
Knowledge and application of English grammar including composition, editing, and proofreading skills
Knowledge of policies, procedures, and guidelines
Knowledge and understanding of producer licensing, credentialing, appointments and compensation
Knowledge of accounts receivable and accounts payable processes and procedures

Nice To Haves

Bachelor’s degree in Accounting or Finance preferred (open to considering candidates with less overall experience also)

Responsibilities

Creates, updates, and maintains producer records and demographic information on the broker portal and financial applications including payment methods and banking information.
Gathers and reviews required documentation from the producers for accuracy.
Communicates and coordinates producer changes or updates to the producer credentialing and contracting departments and other internal business partners.
Utilizes reporting to analyze, identify and resolve discrepancies and ensure the data is accurate.
Completes tasks related to producer number assignments, producer record management, and compensation.
Collaborates with internal business partners to successfully complete their tasks and responsibilities as it relates to producer information.
Analyzes data on the customer relationship management applications for accuracy and communicates corrective action for any discrepancies.
Manages and maintains broker customer or member relationships on the financial applications to accurately calculate commissions and other fees for payment purposes.
Utilizes reporting to analyze and reconcile relationships and review data for accuracy.
Assists with monthly commission calculation reconciliation for all lines of business, analyzes producer records for variances and discrepancies and recommends the appropriate corrective action.
Assists with producer compensation payments including reconciliation, voids and reissues, cancellations, Form 5500 reporting and annual 1099 reconciliation.
Prepares and distributes departmental reports related to producer records and relationships.
Communicates with the producer to resolve inquiries as it relates to the producer's record or compensation.
Provides commission statements upon request and prepares ad-hoc compensation reports as requested by the producer.
Contributes to monthly management and key performance metrics reporting.
Identifies and reports patterns and trends as it relates to producer records and relationships to management.
Maintains and updates departmental policies and procedures as it relates to producer records and relationship management in addition to training materials.
Serves as subject matter expert for all aspects of producer record and relationship management.
Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities.
Creates reports and analyzes data to identify solutions that meet business goals.
Participates in system maintenance and upgrade testing.