Produce Manager

Natural Grocers•Liberty, MO

About The Position

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring department staff. Department Managers are accountable for their departments and periodically fulfill Manager on Duty responsibilities. The role involves providing customer service, maintaining fresh and well-stocked displays, ordering and receiving produce, managing inventory and profitability, and ensuring company and health department standards are followed. The manager also supports store operations, including customer service, register coverage, store opening and closing, and scheduled meetings. The position requires five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and may be assigned additional tasks by management.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands, including lifting and carrying items up to 100 pounds with a team lift when required, and working with sharp tools and equipment, dust, fumes, and congested work areas.

Nice To Haves

One to two years of experience in a grocery, retail, or produce environment; natural foods experience is a plus.
One to two years of experience supervising others.

Responsibilities

Provide World Class Customer Service as a top priority and answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Exemplify integrity, responsibility, and excellence while adhering to company policies.
Create an inviting, full, and shoppable produce department.
Order produce and maintain accurate inventory levels.
Manage margin, cost of goods sold, and department profitability by minimizing shrink and maximizing effective purchasing.
Set and maintain the department daily, keeping produce fresh, full, and abundant throughout the day.
Cull, crisp, rotate, handle, and store produce properly.
Ensure that only certified organic produce is ordered and received and that in-stock products and conditions meet company standards.
Clean tools and equipment according to health department and company standards.
Receive incoming produce orders according to company standards.
Offer and follow up on special orders.
Train and monitor department personnel, and work with other department managers to cross-train staff.
Conduct active and passive demonstrations.
Merchandise shelves, endcaps, and dynamic displays.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage for breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Continually increase product knowledge and use email and information systems as needed.
Open and close the store.
Complete DSR and closing cash processes when no other qualified employee is available.
Work a store-needs-based schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform additional hands-on tasks assigned by a manager to support store operations.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week.
Paid parental leave for full-time crew members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week.
Company-paid life insurance for full-time crew members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week.
Retirement savings plan (401(k)) with discretionary company match for full-time crew members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time crew members working 30 or more hours per week.