Produce Manager

Natural Grocers•Corvallis, OR

25d

About The Position

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring department staff. Department Managers are accountable for their departments and are scheduled to fulfill Manager on Duty (MOD) duties. The role involves creating and maintaining a fresh, full, inviting, and shopable produce department; managing ordering, inventory, margins, costs, and shrink; and ensuring products, equipment, and department practices meet company and health department standards. The manager provides customer service, supports store operations, trains and coordinates staff, and may assist with hiring and employee performance matters. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule that includes evenings, weekends, and holidays. Employees are expected to be hands-on and perform tasks as needed to support the company.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on tasks.
Sense of urgency in completing tasks.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands, including lifting, carrying, pushing, pulling, walking, standing, bending, reaching, and working with sharp tools and equipment.

Nice To Haves

One to two years of experience in a grocery, retail, or produce environment preferred; natural foods background is a plus.
One to two years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority and answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Exemplify integrity, responsibility, and excellence, and adhere to company policies.
Create and maintain an inviting, full, and shopable produce department.
Order for the produce department and maintain accurate inventory levels.
Manage department margin, COGS, and profitability by minimizing shrink and maximizing effective purchasing.
Set and maintain the department daily, ensuring produce remains fresh, full, and abundant throughout the day.
Cull, crisp, rotate, and properly handle and store produce.
Ensure only certified organic produce is ordered and received and that in-stock products and conditions meet company standards.
Clean tools and equipment according to health department and company standards.
Receive incoming produce orders according to company standards.
Offer and follow up on special orders.
Train and monitor department personnel, and work with other department managers to cross-train staff.
Conduct active and passive demonstrations.
Merchandise shelves, endcaps, and dynamic displays.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and breaks.
Maintain the safety and security of customers and employees, and occasionally manage business disruptions such as loitering, solicitation, emergency weather situations, or bathroom misuse.
Continually increase product knowledge and use email and information systems as needed.
Open and close the store.
Complete DSR and closing cash processes when no other qualified employee is available.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule based on store needs that includes evenings, weekends, and holidays.
Perform other tasks as assigned and take a hands-on approach to getting the job done.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid Nutrition Education.
Good4u Crew Member Discount.
N}power Program (customer appreciation and rewards program).
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance.
For full-time Crew Members (30+ hours/week): paid parental leave.
For full-time Crew Members (30+ hours/week): paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members (30+ hours/week): company-paid short-term disability insurance and life insurance.
For full-time Crew Members (30+ hours/week): voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members (30+ hours/week): retirement savings plan (401k) with discretionary company match.
For full-time Crew Members (30+ hours/week): healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members (30+ hours/week): health savings account (HSA) with company match.