Produce Manager

Harps Food Stores•Henderson, TN

53d•Onsite

About The Position

The Produce Manager is responsible for managing produce department operations, including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools. This role also manages replenishment and inventory processes, merchandising and sales floor standards, fresh food preparation and production, and risk management/avoidance. The Produce Manager is expected to deliver exceptional customer service by providing a positive first impression, determining customer needs, delivering real solutions, adding value, and ensuring customer satisfaction. Key behaviors include adaptability, coaching/mentoring, conflict resolution, problem-solving, and a strong safety/quality orientation. The role emphasizes building relationships, conscientiousness, excellent customer service, integrity, modeling cultural values, professionalism, and taking initiative.

Requirements

High school diploma or G.E.D. equivalent.
Prior supervisory experience, preferably in a retail environment.
Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to manage effectively in a fast-paced environment.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 60 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight.
Squatting, kneeling and climbing may be required occasionally.
Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Stands and/or walks frequently throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.

Nice To Haves

PEP survey completion and evaluation
Drug screen completion and evaluation
Employment reference check completion and evaluation
Criminal background check completion and evaluation

Responsibilities

Manage produce department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Manage replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
Manage fresh food preparation and production including maintaining food safety standards, food preparation and production requirements, cool standards and maintaining service counters.
Monitor, manage and be responsible for the department’s execution of all employee, customer and equipment safety programs, standards and training requirements.
Proactively manage and monitor the department’s potential risk liability and take immediate action to avoid any negative consequences.
Adapt to different conditions, demonstrate flexibility, and remain comfortable with change and transition.
Coach and mentor staff by bringing out the best in people, recognizing and unleashing their full potential by providing needed resources, coaching, experiences, and other support.
Provide opportunities for others to take risks and learn from their mistakes.
Facilitate the resolution of conflict between others, seek to understand others’ viewpoints, and effectively balance competing priorities.
Gain agreement between self, others, and third parties.
Clearly define issues upfront and use critical thinking skills and logic to effectively obtain answers.
Consistently produce and emphasize the need to produce high quality products and services while being aware of issues and following procedures that affect personal safety and the safety of others.
Initiate, develop, and foster relationships with others, taking a personal interest in their interests and ideas.
Treat others fairly, respectfully, and sincerely, empathizing with their emotions and considering their perspectives.
Demonstrate responsible behavior, thoroughness of work, and dependability.
Consistently demonstrate compliance with policies and procedures, including regular and timely attendance, adherence to dress code, ensuring a safe work environment, and willingness to complete other duties as assigned.
Understand and deliver exceptional customer service, removing any barriers impeding customer service and actively looking for ways to help others.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics; be honest.
Act consistently in accordance with values that are consistent with the organization's values, modeling high standards of behavior for others.
Hold self accountable by demonstrating a “no excuses” approach to attitude, performance, and results.
Work in the best interest of the company even when it involves putting individual needs aside.
Act on own initiative without being prompted, handle problems with minimal guidance, and make things happen quickly.
Anticipate and recognize customer needs and remain dedicated to exceeding customer expectations.
Use customer information to improve products and services.
Continually strive to improve customer service.
Encourage an atmosphere of teamwork by own actions, support others, facilitate their work, and defend them when appropriate.
Encourage cooperation and trust within a group.
Show a high concern for the rights, values, and worth of others, treating them fairly and consistently.
Give appropriate attention to concerns expressed by others by empathizing with their emotions and considering their perspectives.
Strive daily to exceed customers’ expectations in an effort to support the company’s Mission Statement.