PRODUCE/CLERK

The Kroger Co.•Brookings, OR

11d

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving department sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy and encourages excellent customer service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with produce questions and recommendations; preparing and packaging merchandise; checking product quality and freshness; and labeling, stocking, and taking inventory. The clerk also helps maintain appropriate temperatures and safety standards, reports discrepancies and hazards, and works cooperatively in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Comparable retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions about them.
Assist with preparing produce platters and trays.
Inform customers of produce specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise adequately.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special ads.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.