Produce Clerk

The Kroger Co.•Yakima, WA

13d

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Produce Clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with produce questions and recommendations, preparing and labeling merchandise, maintaining product quality and freshness, stocking and inventorying items, and supporting department safety and equipment maintenance. The clerk works cooperatively in a fast-paced environment, follows directions, and provides direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help create a welcoming environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions about them.
Assist with preparing produce platters and trays.
Inform customers of produce specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.