Produce Clerk

Kroger•Troy, MI

13d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to provide excellent service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The Produce Clerk helps customers with product questions and suggestions, assists with preparing produce platters and trays, and prepares, packages, labels, stocks, and inventories merchandise. The role includes inspecting products for quality and freshness, maintaining proper case and cooler temperatures, reporting discrepancies and safety issues, and supporting a cooperative, welcoming environment for customers and associates.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Second-language ability in speaking, reading, and/or writing.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and answer questions or make suggestions.
Assist with preparing produce platters and trays.
Inform customers of produce specials.
Recommend items so customers can get the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Review and inspect products for quality and freshness and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special ads.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.