PRODUCE/CLERK

The Kroger Co.•Los Angeles, CA

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with produce questions and recommendations, preparing and packaging merchandise, checking product quality and freshness, and maintaining department displays and inventory. The clerk also supports safe operations by monitoring temperatures, following safety procedures, inspecting equipment, and reporting accidents, risks, and other issues to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and answer questions or make suggestions about them.
Assist with preparing produce platters and trays.
Inform customers of produce specials.
Recommend items to customers to help them get the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Review and inspect products for quality and freshness, and take appropriate action on items.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.