Produce/Asst Dept Leader

Kroger•Salt Lake City, UT

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while controlling established quality assurance standards. Monitor the functions, duties, and activities related to the Produce department and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department performance through associate communication, scheduling, training, development, and performance appraisals. It helps customers with product questions, suggestions, and locating products; shares produce specials and samples; and reviews products for quality and freshness. The position also develops and implements department business and promotional plans, supports budgeting and financial reviews, manages pricing and inventory processes, and maintains appropriate temperatures and temperature logs for cases and coolers. The role reinforces safety programs, follows applicable laws and company guidelines, reports safety risks and illegal activity, and assists customers and associates as needed. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Produce or retail experience.
A second language, speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates, monitor job performance, and participate in the performance appraisal process.
Create a welcoming customer environment by answering product questions, making suggestions, and helping customers locate products.
Inform customers about produce specials and offer product samples.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and follow-up actions on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of needed repairs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.