Produce/Asst Dept Leader

Kroger•Nashville, TN

About The Position

Create an outstanding customer experience through exceptional service, and establish and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while controlling established quality assurance standards. Monitor the functions, duties, and activities related to the Produce department, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department performance through associate communication, scheduling, training, development, and teamwork. It also involves customer assistance and product recommendations; produce quality and freshness checks; department business planning and promotions; budget and expense support; pricing and inventory processes; and maintenance of proper case and cooler temperatures. Reinforce safety procedures, report risks and incidents, and comply with applicable laws and company guidelines. The position requires the ability to work cooperatively in a fast-paced, sometimes stressful environment; manage conflict constructively; handle customer and business information honestly; follow directions and seek assistance when needed; and provide support through direct interaction with minors, people with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Management experience.
Produce or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Create a welcoming customer environment by answering questions, making suggestions, and locating products in the department and throughout the store.
Inform customers about produce specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's periodic promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of repairs needed and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Adhere to local, state, and federal laws and company guidelines.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.