Produce Assistant Manager

New Leaf•Half Moon Bay, CA

2d•Onsite

About The Position

The Produce Assistant Manager partners with the Produce Manager to manage the department and staff, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This is a management position that provides leadership in line with company values and promotes a positive, progressive work environment aligned with the company’s mission, vision, values, and policies. The role supports department operations, inventory and ordering, merchandising, customer special orders, receiving, product quality, cleanliness, perishable inventory, labor and margin goals, staff coaching, and equipment use. It balances administrative duties with an active presence on the department floor and performs other duties as assigned. The position works in a grocery store environment, which may include wet or slippery surfaces, moderate noise, controlled temperature extremes in coolers and freezers, and, depending on location, outdoor work in all temperatures. Exposure to certain allergens and/or chemicals may occur. Reasonable accommodations will be made for qualified applicants and employees with disabilities.

Requirements

Previous customer service, food service, retail, or grocery experience is required.
Previous supervisory or management experience is required.
Entry- to mid-level proficiency with MS Office.
Ability to manage financial results, including labor, sales, and profit margin.
Excellent written and verbal communication skills.
Basic to intermediate math and computation skills.
Ability to read, understand, and follow verbal and written instructions.
Ability to exercise sound judgment, resolve conflicts, and analyze situations to find solutions.
Ability to speak, read, and understand English.

Nice To Haves

Previous produce experience in a retail, farm, or distribution environment.
Working knowledge of POS, inventory, or other retail-specific software.

Responsibilities

Partner with the department manager to oversee all department areas, assess and prioritize work, and delegate tasks and production.
Maintain consistent department conditions and ensure products are stocked, rotated, faced, and merchandised according to standards and category schematics.
Support satisfactory in-stock conditions and maintain inventory levels that help achieve sales and margin goals.
Order products based on anticipated sales and seasonal needs, and train staff to write orders consistent with department goals and standards.
Partner with the department manager to plan weekly advertisements, events, and holidays using available tools and reports.
Build displays and arrange products to create attractive presentations that highlight featured, unique, and seasonal items.
Maintain professional vendor relationships and ensure customer special orders are accurately placed and delivered.
Receive and unload merchandise; check quality, count, and condition; and communicate issues to management and the merchandising team.
Stock and rotate products while monitoring quality and expiration dates.
Maintain cleanliness, organization, and rotation of department areas, products, and supplies.
Partner with the department manager to plan, lead, and analyze monthly perishable inventory.
Understand labor, sales, and margin goals and the factors affecting them; work with the department manager to meet those goals and schedule the department accordingly.
Develop and execute plans when results do not meet expectations.
Coach staff to maintain accurate, organized inventory and backstock, and handle damaged or spoiled products according to company policy.
Maintain working knowledge of department equipment, train staff in its use, and troubleshoot errors.
Use resources and labor efficiently without compromising quality or service standards.
Balance administrative work with presence on the floor and perform other assigned duties.
Engage customers in a friendly manner, share product information, help locate products, and seek ways to exceed customer expectations.
Represent company values, work cooperatively, give and receive feedback constructively, and promote a collaborative team environment through recognition and leading by example.
Foster approachability and open communication, encourage staff contributions, and proactively resolve staff issues and conflicts.
Conserve company resources and follow the company’s mission, values, sustainability program, and applicable work and food safety policies.
Contribute to store cleanliness, maintain equipment, report problems to management, and comply with company rules and department or location guidelines.
Demonstrate understanding of supervisory responsibilities under company expectations and applicable laws, partnering with the department manager to oversee the team.