Procurement Support Coordinator

University of Toronto•Toronto, ON

8d•Onsite

About The Position

Procurement Services supports the University community by setting procurement standards through policies, procedures and guidelines. We administer central programs including the Purchasing and Travel & Hospitality cards, uSOURCE (the electronic marketplace), and review Purchase Orders for compliance prior to release. Within our team, procurement professionals conduct strategic sourcing initiatives, including enterprise-wide sourcing opportunities to add approved suppliers to the University’s Approved Supplier Network, and leading procurements valued above the open competitive procurement threshold on behalf of the downtown campus. We also provide training, support and guidance when requested. Our department is supported by a culture of teamwork, collaboration, continuous learning and improvement that ensures accountability and transparency, as well as workplace diversity, inclusion and mutual respect. As a Procurement Support Coordinator on the Programs and Operations team, you will serve as the first point of intake, triaging incoming enquiries and responding to routine requests. You will also manage the routing and tracking of complex or urgent requests, maintain basic records across databases and websites, and help ensure timely follow-up, smooth workflow coordination, and clear communication across the team.

Requirements

Advanced College Diploma, three years.
Minimum five years of related experience.
Experience providing customer service and administrative support.
Experience maintaining records, databases, digital platforms and web-based information.
Experience supporting purchasing activities, including reviewing quotations and verifying compliance with established policies and procedures.

Nice To Haves

Customer-focused
Detail-oriented
Problem solver
Organized
Communicator

Responsibilities

Acting as the first point of contact for general enquiries
Acting as a point of contact for external clients and vendors
Listening actively to clients with concerns
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Resolving issues within the scope of the role and escalating problems as required
Handling sensitive and/or confidential information
Writing routine documents and correspondence
Verifying the accuracy and completeness of documents
Creating and updating records
Verifying that University procurement and related policies are followed