Procurement Services Manager

Glanbia•Twin Falls, ID

1d•Onsite

About The Position

We are seeking a Procurement Services Manager to lead and evolve our Procure-to-Pay (P2P) capabilities across the business. This is a high-impact leadership role focused on process excellence, systems optimization, and service delivery across a complex, global environment. You will own the end-to-end P2P framework—from process design and governance to user experience and supplier enablement—while driving standardization, efficiency, and continuous improvement at scale.

Requirements

5+ years of experience managing Procure-to-Pay (P2P) processes
Strong experience with SAP or similar ERP procurement systems
Proven track record in process improvement, transformation, or operational excellence
Experience working cross-functionally in a matrixed, global organization
Experience leading teams and/or influencing without authority
Strong analytical and problem-solving skills with a data-driven mindset
Excellent stakeholder management and communication skills
Ability to operate at both strategic and tactical levels
Strong understanding of procurement processes, controls, and supplier management
Bachelor’s degree or equivalent experience

Nice To Haves

SAP certification is a plus

Responsibilities

Own and continuously improve the global Procure-to-Pay (P2P) process (request-to-order, order-to-receipt, invoice-to-pay)
Define and drive standardized processes, controls, and KPIs across regions and functions
Partner cross-functionally (Finance, IT, Supply Chain, Procurement) to align processes and priorities
Lead the P2P continuous improvement roadmap using data-driven insights
Identify and execute opportunities to improve cycle time, compliance, and user experience
Drive simplification and standardization across procurement service delivery
Oversee supplier lifecycle management (onboarding, maintenance, offboarding)
Ensure strong master data integrity and governance to enable seamless transactions
Improve supplier experience and reduce transactional issues
Act as SME for P2P systems (SAP or equivalent)
Lead user enablement across 300+ users through training, onboarding, and communication
Drive adoption of tools and self-service capabilities
Own requisition-to-PO execution for indirect spend
Establish and optimize support processes, including issue management and root cause analysis
Define and track SLAs and KPIs to improve service levels
Lead cross-functional change initiatives impacting systems, policies, and processes
Drive adoption through structured change management and stakeholder engagement
Support system enhancements, releases, and testing activities
Lead and develop a small, high-performing team
Foster a culture of accountability, collaboration, and continuous improvement