Procurement Operations Specialist (18 Month Project)

Sumitomo Mitsui Banking Corporation•Charlotte, NC

1d•Hybrid

About The Position

Procurement is a key strategic and transformational priority for SMBC. The Procurement Americas Division is building a centralized, strategic, and value-driven function that enables the timely delivery of high-quality goods and services across the organization. The Procurement Operations team supports the full Procure-to-Pay lifecycle, ensuring alignment with category strategies, approved buying channels, and established procedures. Reporting to the Director of Procurement Operations, the Procurement Operations Specialist plays a critical role in facilitating purchase transactions and supporting users through the Coupa platform. The role also contributes to technology transformation initiatives and continuous process improvement efforts designed to strengthen procurement operations and enhance the user experience.

Requirements

Demonstrated functional knowledge of procurement processes and technologies, including supplier onboarding, purchase requisitions, catalogs, and purchase orders.
Experience creating, processing, and supporting purchase requisitions and purchase orders.
Experience reviewing executed agreements, interpreting commercial terms, and translating those terms into accurate purchase requisitions.
Experience supporting contracts through drafting, review, approval, and execution.
Ability to build and maintain effective working relationships while championing procurement processes and technology adoption.
Experience using Coupa or a comparable procurement platform.
2 to 5 years of specialized experience
High School Diploma or Equivalent
Business fluency in English
Coupa, Service Now, Fieldglass

Nice To Haves

BA / BS (or equivalent experience)

Responsibilities

Review and validate new purchase requisitions.
Assist with purchase orders, including order changes and related inquiries from suppliers and internal stakeholders.
Support the resolution of requisitions, purchase order and invoice issues.
Support contract request processing through established Coupa workflows.
Maintain established catalogs and ensure information remains accurate and current.
Collaborate with internal teams to support and resolve stakeholder queries.
Manage purchase requests and related activities in a timely manner and in accordance with established policies and procedures. Validate each request to confirm it is properly structured, includes all required information, aligns with the applicable contract, and has completed all required due diligence before payment processing.
Assist internal stakeholders and suppliers with submitting new purchase requests, processing required order changes, and resolving delivery and invoice related issues.
Advise suppliers and internal stakeholders on procurement policies and procedures to promote effective governance and compliance.
Facilitate contract requests through established Coupa workflows, ensuring required information and documentation are complete and routed appropriately for review and approval.
Maintain established procurement catalogs by reviewing and updating item, pricing, and supplier information to ensure accuracy, currency, and usability.
Regularly evaluate current processes and identify innovative opportunities to improve efficiency and enhance the stakeholder experience across the Procure-to-Pay lifecycle.