Procurement Operations Lead

Meta•Menlo Park, CA

1d•$139,000 - $196,000

About The Position

Meta is seeking a Procurement Operations professional to manage the Procure-to-pay process, engaging with stakeholders and building strategic relationships. This role delivers thorough, accurate responses to inquiries and exceptions through our case management system, while driving automation and continuous improvement across procurement operations. Requires experience in solving operational problems, applying business judgment, and delivering responsive, high-quality service to internal stakeholders.

Requirements

Demonstrated an understanding of end-to-end source-to-pay processes
Strong communication, analytical, and critical thinking skills
Experience working with cross-functional stakeholders in a fast-paced environment
Strong attention to detail; comfortable with ambiguity
Proficiency with productivity and data tools (Excel, Google Sheets, data visualization)
Experience with ERP systems (e.g., Oracle, SAP) and procurement platforms
Familiarity with case management/ticketing systems
Familiarity with business intelligence tools (e.g., Tableau)

Nice To Haves

Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Change management experience related to technology transformations
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Analytics experience with the ability to derive insights from large datasets
Experience with automation tools, AI applications, or generative AI in a procurement/finance context
Experience with workflow automation, bot development, or process digitization
Lean, Six Sigma, or continuous improvement methodology experience
BA/BS in business, supply chain, procurement, finance, or management is preferred
Experience working with software engineering for building requirements and user acceptance testing

Responsibilities

Manage the full P2P lifecycle — identify bottlenecks and drive issues to resolution
Research, coordinate, and respond to inquiries regarding purchase orders and alignment to related contracts
Provide clear guidance to stakeholders and suppliers on procurement tools and processes. Act as a subject matter expert on procurement policies, compliance, and best practices
Optimize the buying journey through standardization, automation, and scalable process design
Leverage AI tools and data-driven insights to streamline workflows, reduce manual effort, and proactively surface trends and anomalies
Partner with technology teams to test and optimize AI-powered solutions for procurement operations
Develop strategies to improve S2P efficiency and scalability across global operations
Represent the S2P organization in cross-functional initiatives
Lead or support change management efforts related to process and technology transformations
Analyze data to identify pain-points, exceptions, and improvement opportunities
Develop and maintain metrics, dashboards, and reports to track S2P performance
Articulate a narrative of what data and trends are indicating
Create and maintain training materials, and knowledge-base content
Support audit research and analysis; assist with special projects as assigned
Stay current with industry trends in procurement, automation, and emerging technologies