Procurement Operations Coordinator

Morris & Dickson Co., LLC•Olive Branch, MS

About The Position

We are seeking an Operations Coordinator to support manufacturer returns, debit memo recovery, and operational tracking processes within our Procurement organization. This role plays a critical part in helping the company recover funds owed by manufacturers, maintain accurate documentation, and ensure adherence to manufacturer return goods policies. The Operations Coordinator partners closely with Procurement, Accounting, Distribution Centers, manufacturers, and other internal stakeholders to investigate issues, resolve outstanding balances, maintain policy documentation, and improve visibility into recovery efforts. Through effective relationship management and communication, this role helps foster productive manufacturer partnerships while driving accountability and timely resolution of open items. Success in this role requires strong organization, attention to detail, persistence, and the ability to manage multiple priorities simultaneously. The ideal candidate enjoys problem-solving, following issues from identification through resolution, and bringing structure to complex operational processes.

Requirements

3+ years of experience in operations, project coordination, procurement, or a related field.
Proficiency with Microsoft 365 applications, particularly Excel, Teams, and Outlook.

Nice To Haves

Pharmaceutical industry experience, including familiarity with manufacturer returns, chargebacks, deductions, or EDI processes, preferred.
Bachelor's degree or equivalent combination of education and experience preferred.
Strong analytical and problem-solving skills with the ability to investigate issues and reconcile discrepancies across multiple sources.
Ability to interpret policies, agreements, and operational requirements and translate them into actionable next steps.
Experience with Monday.com, Airtable, Asana, or similar work management tools is a plus.
Willingness to travel periodically to support team collaboration, training, and operational initiatives.

Responsibilities

Monitor and manage manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution.
Research, validate, and compile supporting documentation needed to recover funds and dispute denied claims when appropriate.
Track issues from identification through resolution, maintaining detailed records of manufacturer interactions, documentation requests, and collection activities.
Partner with Procurement, Accounting, Distribution Center, and manufacturers to investigate discrepancies, determine root causes, and resolve issues.
Communicate with manufacturers and internal departments to obtain required documentation, address open items, and facilitate timely payment of outstanding balances.
Develop, maintain, and continuously improve tracking tools, reporting, processes, and documentation, including manufacturer return goods policies.
Identify trends, recurring issues, and process gaps while supporting process improvements, SOP development, and operational best practices.