Procurement Helpdesk Specialist

City US•Burlington, MA

5d•Remote

About The Position

The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. The specialist will also evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs. They will research invoice discrepancies for adjustment or dispute with supplier, and review all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time. The role involves maintaining pricing in parts lists in company software for specific suppliers on a periodic basis and managing the cancellation of open purchase orders (past due PO management). The specialist will also ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory, escalating any shipping errors to management as needed. This role requires strong problem-solving skills, attention to detail, and the ability to work independently on a team. City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.

Requirements

High School Diploma
Effective oral and written communication and customer service skills
Ability to multitask, prioritize and manage time effectively
Ability to navigate multiple systems simultaneously
Experience in Windows 10, Microsoft Office suite and/or Microsoft teams
Advance knowledge of MS Office Suite Excel & Word
Self-Motivated and a Willingness to learn new skills
Ability to work remotely
Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude
Self-Motivated successfully complete and learn new task
Solid problem-solving skills and attention to detail
Solves problems in an unbiased, logical manner

Nice To Haves

Capacity to work independently on a team

Responsibilities

Answering inbound calls and initiating outbound calls in a timely and efficient manner
Acting as liaison between field associates and store managers to ensure all maintenance jobs are completed
Liaising with field associates to prioritize
Anticipating and identifying problems, and developing a plan to implement solutions
Communicating professionally with management, suppliers and associates
Completing all relevant administration duties in a timely fashion
Ensuring that products are delivered in a timely manner, and that the quality of the goods received are satisfactory
Escalating any shipping errors to management to address with appropriate parties as needed
Evaluating purchase requisitions and generating purchase orders to facilitate payment of household goods/costs
Managing multiple customers, managing multiple projects and tasks and ability to prioritize meeting deadlines
Maintaining pricing in parts lists in company software for specific suppliers on a periodic basis
Managing cancellation of open purchase orders (past due PO management)
Researching invoice discrepancies for adjustment or dispute with supplier
Reviewing all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time
Supporting field technician’s special delivery needs promptly and prioritizing properly as emergencies arise
Submitting improvement ideas that contribute to the team’s success