Helpdesk Specialist

Henry Schein•Savannah, GA

1d•Onsite

About The Position

First tier of software/hardware support for users and PC’s/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking.

Requirements

1+ years of work experience required.
PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required.
Active Directory Administration
AS400 Knowledge
Cisco Networking and IP Phones
Hyper-V VMs on Windows Server
Microsoft Windows OS’s and Office applications
OS and Application Deployment Tools and Imaging Software
Programming and PowerShell scripting
Knowledge of Windows operating systems version 7, 8 and 10
Antivirus technologies
Management of mobile devices
Network protocols
Computer Hardware
Excellent customer service
Organized and capable of multitasking in a fast paced environment
Self-motivated, capable of managing time efficiently and productively
Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept

Nice To Haves

1+ years of experience in PC hardware, software, and laser printer repair preferred.
1+ years of customer service experience preferred.
Bachelor’s degree in a hard science degree preferred.

Responsibilities

Install and configure computer clients and peripherals.
Maintain images of computer and notebook software images.
Repair laser printers using routine and non-routine maintenance.
Assist IT Helpdesk Manager with toner and parts inventory.
Create and modify user accounts and mailboxes.
Assist the IT Helpdesk Manager with projects and initiatives.
Assist Network Administrator in operation/maintenance of Savannah multi-media equipment.
Perform first line network, server, and applications troubleshooting.
Resolve issues over the phone or at desk side as needed.
Escalate to a higher tier of support as necessary.
Test new software and operating systems for compatibility.
Update Microsoft software licenses and hardware documentation for workstations.
Review training material the IT Helpdesk Manager prepares.
Identify opportunities for improvements in hardware, software, and procedures.
Monitor clients for viruses, spyware, and security vulnerabilities.
Manage multiple high priority tasks and initiatives in a fast paced technical environment.
Provide after-hours on call support.