Helpdesk Support Specialist
TEKsystems•Catonsville, MD
•$22 - $23•Hybrid
About The Position
We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide technical assistance through phone, email, chat, and ticketing channels. The analyst will troubleshoot common technical issues, document all interactions in the ticketing system, follow customer-specific processes, and escalate complex issues when required.
Requirements
- Strong communication skills.
- Customer-first mindset.
- Basic technical troubleshooting ability.
- Discipline to follow structured processes in a high-volume service desk environment.
Responsibilities
- Serve as the first point of contact for end users.
- Provide technical assistance through phone, email, chat, and ticketing channels.
- Troubleshoot common technical issues.
- Document all interactions in the ticketing system.
- Follow customer-specific processes.
- Escalate complex issues when required.
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
