Helpdesk Support Technician

the Client • Marlborough, MA

3d • Onsite

About The Position

We are seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies.

Requirements

• Customer Support / End User Support
• Active Directory
• Exchange
• Intune
• Windows PC troubleshooting
• Microsoft 365 support
• Strong communication and customer service skills
• 1–3 years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
• Experience supporting Microsoft environments.
• Strong troubleshooting capability combined with excellent customer service skills.
• Comfortable working onsite and interacting directly with end users.
• Experience with AD, Exchange, Intune, and Windows support.

Nice To Haves

• Help Desk or Desktop Support environment
• ServiceNow or similar ticketing system
• Azure AD exposure
• Basic networking knowledge (VPN, Wi-Fi, DNS)
• Hardware deployment and support
• Mobile device support

Responsibilities

• Provide technical support via tickets, phone, Teams, and walk-up support.
• Troubleshoot Windows hardware and software issues.
• Support Microsoft 365 applications including Outlook and Teams.
• Perform Active Directory account administration and user access support.
• Support Exchange mailbox issues.
• Assist with Intune-managed devices and endpoint troubleshooting.
• Document incidents and resolutions within the ticketing system.
• Deliver excellent customer service to internal users.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed