Procurement Coordinator

Elior North America • Houston, MN

6d • Hybrid

About The Position

As a Procurement Customer Support Coordinator, you'll serve as a key connection point between Procurement, internal stakeholders, and vendor partners across Elior North America. In this fast-paced, highly visible role, you'll help drive operational success by resolving inquiries, managing support requests, coordinating critical Procurement activities, and ensuring customers receive timely and effective solutions. If you enjoy building relationships, juggling multiple priorities, and being part of a collaborative team that supports the business every day, this could be the perfect opportunity for you.

Requirements

• Associate degree preferred.
• 1–2 years of experience in a customer service, customer support, or customer-focused role.
• Experience in the foodservice industry is a plus.

Responsibilities

• Serve as the primary point of contact for Procurement-related inquiries, issues, and requests from internal customers and external vendor partners.
• Respond to customer inquiries via phone, email, and ticketing systems in a professional, timely, and accurate manner.
• Investigate, track, and resolve customer concerns while ensuring a positive customer experience.
• Educate customers on Procurement programs, processes, and available resources.
• Manage the Procurement Zendesk platform, including monitoring, assigning, escalating, and resolving tickets.
• Coordinate issue resolution with Procurement team members, Shared Services Accounts Payable, and other Elior departments as needed.
• Track customer interactions and maintain accurate documentation of issues and resolutions.
• Support new unit openings and closures by coordinating distributor alignment, account setup, and shutdown activities.
• Facilitate vendor onboarding and maintenance activities based on operational needs.
• Coordinate vendor additions and terminations within EMP and CBORD through collaboration with the Middle Office Team and Shared Services Accounts Payable.
• Assist with Procurement initiatives, special projects, and process improvement efforts as assigned.
• Partner with Procurement team members to support department goals and operational excellence.
• Provide additional support across the team as business needs arise.

Benefits

• Medical (Full-Time Employees)
• Dental
• Vision
• Voluntary UNUM offerings (Accident, Critical Illness, Hospital Indemnity)
• Discount Program
• Commuter Benefits (Parking & Transit)
• Employee Assistance Program (EAP)
• 401(k)
• Sick Time
• 9 Paid Holidays
• Tuition Reimbursement (Full-Time Employees)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree