Procurement and Contract Process Consultant - Contract - Columbia, SC
About The Position
Seeking a Technology Procurement, Software Distribution, and Contract Process Consultant to provide operational support for enterprise technology procurement, software distribution, supplier coordination, and contract-related processes. The consultant will oversee workflow management, software fulfillment activities, documentation, reporting, stakeholder communication, and process improvement initiatives. This role serves as a liaison between business units, service management teams, suppliers, contract managers, and end users to ensure requests are processed efficiently and in accordance with established procedures.
Requirements
- 2+ years of experience managing workflow queues, tickets, service requests, procurement, contract administration, or software fulfillment processes.
- 2+ years of experience interpreting policies, procedures, and process documentation.
- 2+ years of experience maintaining process documentation, training materials, knowledge articles, and customer communications.
- 2+ years of experience with procurement, contracts, software licensing, software distribution, service management, or compliance workflows.
- 2+ years of experience with Microsoft Office applications and workflow/ticketing systems.
Nice To Haves
- Experience in higher education, government, or public sector environments.
- Experience with ServiceNow or similar ITSM platforms.
- Knowledge of software asset management, licensing, procurement, and vendor management processes.
- Familiarity with accessibility, security, privacy, AI governance, legal, or procurement review processes.
- Experience supporting budgeting, billing, reporting, ROI analysis, and service improvement initiatives.
Responsibilities
- Manage and monitor technology procurement, software distribution, service request, and contract-related workflow queues.
- Review submissions for completeness and ensure appropriate routing for security, accessibility, compliance, procurement, and other required reviews.
- Coordinate task assignments and track fulfillment activities across multiple teams and stakeholders.
- Assist customers with documentation requirements, request status updates, timelines, and process guidance.
- Support software licensing, purchasing, renewals, pricing coordination, billing, and contract administration activities.
- Participate in supplier discussions regarding licensing, contract requirements, software fulfillment, and procurement processes.
- Maintain process documentation, knowledge articles, FAQs, training materials, and workflow records.
- Track request aging, renewals, escalations, and performance metrics; prepare reports and leadership summaries.
- Support knowledge transfer activities and assist with onboarding and training efforts.
- Recommend process improvements to enhance efficiency, customer experience, and service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
