ESIS ProClaim Manager

Chubb•Charlotte, NC

12d•$86,000 - $136,400

About The Position

This role focuses on the technical handling of Auto, Property, General Liability, and Professional Liability claims across multiple jurisdictions. The position is responsible for managing all aspects of claims, including investigation, coverage determination, reserving, negotiation, settlement, and overall claim strategy. Travel may be required. The role also includes representing the company in meetings with management, business partners, and other claim-related stakeholders.

Requirements

Technical handling of Auto, Property, General Liability, and Professional Liability claims across multiple jurisdictions.
Managing all aspects of claims, including investigation, coverage determination, reserving, negotiation, settlement, and overall claim strategy.
Representing the company in meetings with management, business partners, and other claim-related stakeholders.
Supervising claim representatives in the handling of claims for assigned accounts.
Reviewing insurance policies to confirm coverage and ensure timely reporting to applicable primary, excess, or reinsurers.
Maintaining a diary system to ensure each file is reviewed at least every 90 days.
Attending monthly and/or quarterly claims committee meetings and presenting cases in detail.
Applying company-approved best practices to each file.
Ensuring each file includes a completed case strategy summary and disposition plan.
Monitoring defense counsel to ensure compliance with reporting requirements from clients and ESIS Specialty.
Contacting, interviewing, and obtaining statements from insured parties, claimants, witnesses, medical professionals, attorneys, police officers, and others.
Preparing reports on investigations, settlements, claim denials, and evaluations of involved parties.
Setting reserves within authority limits and recommending reserve changes to the Team Leader and client.
Reviewing and processing defense counsel and third-party invoices promptly.
Reviewing claim progress and status with the Team Leader, discussing challenges, and recommending solutions.
Settling claims promptly and equitably.
Obtaining releases, proofs of loss, or compensation agreements and issuing claim payments.
Communicating claim denials to claimants, insured parties, or attorneys when applicable.
Supporting the marketing team as new opportunities arise.

Nice To Haves

Travel may be required.

Responsibilities

Receive assignments and review claim and policy information to support investigations and determine the extent of policy obligations based on the line of business, under close supervision.
Supervise claim representatives in the handling of claims for assigned accounts.
Review insurance policies to confirm coverage and ensure timely reporting to applicable primary, excess, or reinsurers.
Maintain a diary system to ensure each file is reviewed at least every 90 days.
Attend monthly and/or quarterly claims committee meetings and present cases in detail to support informed client decisions regarding strategy and reserving.
Apply company-approved best practices to each file to support timely and effective claims management; ensure each file includes a completed case strategy summary and disposition plan.
Monitor defense counsel to ensure compliance with reporting requirements from clients and ESIS Specialty.
Contact, interview, and obtain statements from insured parties, claimants, witnesses, medical professionals, attorneys, police officers, and others to gather necessary claim information.
Prepare reports on investigations, settlements, claim denials, and evaluations of involved parties.
Set reserves within authority limits and recommend reserve changes to the Team Leader and client.
Review and process defense counsel and third-party invoices promptly to support timely payment.
Review claim progress and status with the Team Leader, discuss challenges, and recommend solutions.
Settle claims promptly and equitably.
Obtain releases, proofs of loss, or compensation agreements and issue claim payments.
Communicate claim denials to claimants, insured parties, or attorneys when applicable.
Support the marketing team as new opportunities arise.