Processor Contract Field (Sign-On Bonus $2000)

Marriott Vacations Worldwide•Sheraton Vistana Villages, FL

7d•Onsite

About The Position

This role is responsible for accurately processing contracts by entering information into the appropriate system, ensuring all paperwork is complete and accurate. The Processor will identify available inventory, advise the Sales team on contract-related issues, and respond to requests regarding contract status. This position involves data entry, preparing sales documents, and performing general office duties. The role also requires adherence to company policies, safety procedures, and maintaining confidentiality. Additionally, the Processor will anticipate and address owner service needs, foster positive working relationships, and contribute to organizational efficiency.

Requirements

High school diploma/G.E.D. equivalent
6 months related experience
Computer Skills
Analytical Skills
Learning
Arithmetic Computation
Interpersonal Skills
Teamwork
Diversity Relations
Communications
Applied Reading
Listening
Communication
Writing
English Language Proficiency
Integrity
Stress Tolerance
Dependability
Adaptability/Flexibility
Presentation
Organization
Detail Orientation
Multi-Tasking
Time Management
Visual Acuity
Notary Public certification

Responsibilities

Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy.
Access customer credit file to validate availability of financing programs.
Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.
Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.
Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer.
Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.
Transmit information or documents using mail, scanner, facsimile machine, DocuSign, e mail.
Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected.
Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner.
Speak to customers and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address owners’ service needs.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Enter and locate work-related information using computers.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of customers and coworkers.
Follow company and department policies and procedures.