Processor, Operations Management - Bilingual

CIBC•Montreal, QC

7d•Hybrid

About The Position

As a member of CIBC’s Retail Operations team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Processor /officer, you’ll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing. You will verify account opening documents and signing authorities received to ensure accuracy of documentation meets AML. You will communicate with Branches regarding discrepancies or missing documentation. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

You are fluent in French and English to support business operations outside of Quebec, Canada.
Business Operations
Escalation Management
Office Administration
Operations Management
Organizing
Prioritization

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it's the right thing to do.
You know that details matter.
You notice things that others don't.
Your critical thinking skills help to inform your decision making.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You give meaning to data.
You enjoy investigating complex problems and making sense of information.
You communicate detailed information in a meaningful way.
You love to learn.
You're passionate about growing your knowledge.
You have a strong sense of curiosity.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error.
Receives, reviews and investigates item errors.
Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.
Work closely with your team to deliver a great customer experience.
Ensure that your team's collective work meets quality standards, deadlines and service level agreements.
Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures.
Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.
Receive, prioritize, sort and evenly distribute work to staff within a production area.
Respond to questions and provide guidance.
Complete quality checks for work completed to ensure accuracy.
Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development