Document Management Processor

Protective • Birmingham, AL

1d • Onsite

About The Position

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA). The work done has an impact on millions of lives, helping to protect customers against life’s uncertainties and providing protection and peace of mind.

Requirements

• Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy
• Fundamental knowledge of Microsoft Excel and Microsoft Word
• Previous experience working with electronically received documents and attachments
• 1-2 years work experience in an office environment with customer interaction
• Good written and oral communication skills
• Attention to detail while working with numerous policy number configurations that have subtle difference
• Ability to adapt to technology changes associated with daily processing tools
• Ability to work under pressure and understands the sense of urgency with strict service level standards
• Analytical skills/problem solving skills
• Exhibits ability to learn new processes and procedures
• Must be able to handle quickly changing priorities and keep work moving under adverse conditions
• Maintain professional demeanor under stressful conditions

Nice To Haves

• Prior experience with administrative processing systems preferred

Responsibilities

• Ensure swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD
• Utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards (platform to improve wellbeing while earning cash rewards)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees