Processing Supervisor | Rome

America's Thrift Stores•Rome, GA

1d•$15

About The Position

The Processing Supervisor manages the daily activities of the production team and ensures company standards are maintained across the store. The role focuses on meeting daily production goals and ensuring team members process merchandise quickly, accurately, and efficiently. The supervisor conducts hands-on audits and quality-control checks and actively assesses, trains, and coaches team members, setting expectations for donor experience, productivity, and customer service in line with America’s Thrift Core Values. The supervisor may manage production processes and team operations in the absence of the Assistant Store Manager, and make decisions when the Assistant Store Manager or General Manager is unavailable. The position involves physical processing work when needed, a fast-paced production environment, and a flexible schedule that may include regular business hours, weekends, evenings, and holidays based on operational needs. Work takes place indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.

Requirements

At least two years of experience in a supervisory, team lead, or key holder role in retail or industrial processing.
Basic mathematical, reading-comprehension, and computer skills.
Strong verbal and written communication skills.
Ability to assess, observe, and coach others effectively.
Ability to follow and apply written and verbal instructions.
Strong decision-making skills and sound judgment.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to stand and walk for extended periods on hard surfaces.
Ability to lift and carry merchandise, supplies, boxes, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, bins, and other equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach at waist level and overhead, and perform repetitive handling and grasping motions.
Ability to climb ladders or approved equipment and safely work at heights up to 14 feet as required.
Sufficient balance, coordination, and mobility to navigate processing, receiving, storage, and sales floor areas safely.
Ability to use hands and fingers to handle, sort, inspect, price, tag, and process merchandise and operate job-related tools and equipment.
Sufficient visual and auditory ability to inspect merchandise, monitor workflow, identify safety concerns, communicate with team members, and respond to activity in the work environment.
Ability to perform processing team member duties when needed, including sorting, grading, pricing, tagging, hanging, moving, and preparing merchandise.
Ability to perform physical activities while supervising, training, coaching, and assisting team members in a fast-paced production environment.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to work a flexible schedule that may include regular business hours, weekends, evenings, and holidays based on operational needs.
Ability to safely perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Supervise and direct the production team’s daily activities.
Manage inventory tracking systems to monitor deliveries and stock levels.
Analyze inventory levels, anticipate shortages or issues, and take proactive steps to maintain sufficient stock.
Communicate targets and progress to team members.
Assist with recruiting, selecting, onboarding, and training team members.
Schedule team members according to store labor requirements.
Perform tasks required of processing team members.
Observe, coach, and recognize team members for performance.
Maintain standards for merchandise condition, pricing, freshness, and shop-ability.
Support the General Manager with sales and marketing promotions and programs as needed.
Assist donors according to company standards.
Foster a respectful, values-driven workplace and use open communication tools to turn team feedback into action.
Address complaints and bring them to the Assistant Store Manager or General Manager for resolution.
Safeguard company assets and information and promote loss prevention by following procedures and policies.
Maintain a safe working environment by following OSHA guidelines and safety policies.
In the absence of the Assistant Store Manager, manage production processes and team operations in accordance with policies and regulations.
Make decisions and take appropriate action when the Assistant Store Manager or General Manager is unavailable.
Perform other duties as assigned by supervisors or higher-level managers.