Processing Specialist I

Verra Mobility • Mesa, AZ

1d • Onsite

About The Position

The Processing Specialist, in our Mesa Arizona Headquarters, is responsible for handling tolls & violations for rental & fleet clients, communicating via email and phone with clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment. This position will require strong attention to detail, a high level of quality and accuracy, and time management skills.

Requirements

• High School Diploma or equivalent
• Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
• Strong PC skills including basic proficiency in Word and Excel
• Ability to use various equipment including computers, copier, scanner and mail opening machine
• Ability to navigate through internet-based system screens
• Strong attention to detail and quality driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility towards serving and assisting others
• Able to recognize a problem and escalate to the appropriate team member for resolution

Responsibilities

• Manage and process a high volume of email inquiries, including payment processing, liability reassignment, violation research, image requests, paper processing, dispute handling, and system data entry updates.
• Clear and concise communication with internal and external clients via email and phone.
• Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more.
• Review and audit various email (inbox) processes and update internal job wiki/ dashboards.
• Maintaining process documentation and tracking.
• Assist with special projects from leadership on an as-needed basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED