Processing Manager | Chattanooga

America's Thrift Stores•Chattanooga, TN

About The Position

The Processing Manager oversees the flow of products from the loading dock to the retail floor, ensuring operational standards are communicated and achieved and company policies are followed. The role supervises staff, organizes and monitors workflow, and focuses primarily on these responsibilities. The manager works with the Manager III to meet financial and operational goals, and manages production, inventory quality, pricing, budgets, profit and loss, and financial reporting. The position also supports community relationships and the company’s charity mission, customer service, merchandising, workplace safety, and compliance.

Requirements

High school diploma required; college degree preferred.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver’s license and clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods on hard surfaces and move throughout processing, production, dock, backroom, and sales-floor areas.
Ability to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts, racks, bins, and other materials weighing 25 pounds or more as required.
Ability to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements.
Ability to climb ladders or step stools and work at heights of approximately 14 feet when required.
Sufficient balance, coordination, and mobility to navigate work areas safely.
Ability to use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Ability to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Ability to visually inspect merchandise, equipment, work areas, and store conditions.
Ability to communicate effectively in person and hear instructions, alarms, equipment, and other workplace sounds.
Ability to work in environments that may include dust, dirt, odors, secondhand merchandise, and variable indoor and outdoor temperatures.
Physical stamina to work in a fast-paced retail and production environment while balancing supervisory and hands-on responsibilities.
Must be able to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
Must be able to perform essential functions with or without reasonable accommodation.

Nice To Haves

College degree.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach employees and manage performance to ensure production standards are met.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure the accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance the customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection and Human Resources on investigations and personnel matters.
Perform other duties as assigned by management.