Processing Manager | Chattanooga

America's Thrift Stores•Chattanooga, TN

About The Position

The Processing Manager oversees the efficient flow of products from arrival at the loading dock through final placement on the retail floor. The role communicates and achieves operational standards, maintains compliance with company policies, supervises staff, and organizes and monitors workflow. The position spends the majority of its time focused on these responsibilities. The manager develops and improves workflow using Critical to Quality (CTQ) metrics, implements cost-reduction strategies, and leads a results-driven team. Responsibilities also include staffing and team development, production and inventory oversight, store financial and operational performance, customer service, merchandising, safety, and community relationships. The manager partners with the Manager III and works with Asset Protection and Human Resources on investigations and personnel matters. The role requires a high school diploma, 5–8 years of relevant experience, prior management experience, and the ability to work a flexible schedule that may include weekends, evenings, and holidays. Physical duties include extended standing and walking, moving merchandise and equipment, working across processing and retail areas, and working in varied indoor and outdoor conditions.

Requirements

High school diploma required.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership skills, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver's license and clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods on concrete, tile, and other hard surfaces.
Ability to move throughout processing, production, dock, backroom, and sales floor areas.
Ability to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts, racks, bins, and other materials weighing 25 pounds or more as required.
Ability to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements.
Ability to climb ladders or step stools and work at heights of up to approximately 14 feet when required.
Sufficient balance, coordination, and mobility to safely navigate workspaces.
Ability to use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Ability to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Ability to visually inspect merchandise, equipment, work areas, and store conditions.
Ability to communicate effectively in person and hear verbal instructions, alarms, equipment, and other workplace sounds.
Ability to work in conditions that may include dust, dirt, odors, and secondhand merchandise.
Ability to work indoors in semi-controlled temperatures and outdoors or on loading docks where temperatures and weather may vary.
Physical stamina to work in a fast-paced retail and production environment while balancing supervisory and hands-on duties.
Ability to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

College degree preferred.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the loading dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach employees and manage performance to ensure production standards are met.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure the accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional customer service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters.
Perform other duties as assigned by management.