Processing Manager | Chattanooga

America's Thrift Stores•Chattanooga, TN

About The Position

The Processing Manager oversees the efficient flow of products from arrival at the loading dock through final placement on the retail floor. The role communicates and achieves operational standards, maintains compliance with company policies, supervises staff, and organizes and monitors workflow. The position focuses primarily on these responsibilities while balancing supervisory duties with hands-on operational work. The manager partners with the Manager III to meet financial and operational goals, manages production levels and inventory quality, and oversees pricing, budgets, profit and loss, financial reporting, cash deposits, and transactions. The role also supports community relationships and mission programs, customer service, merchandising, store presentation, safety, security, and compliance. America’s Thrift is a mission-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. The company works with local charities and reports helping keep millions of pounds of reusable goods out of landfills each year. The position is in Chattanooga; the posting does not specify whether it is onsite, hybrid, or remote.

Requirements

High school diploma required.
5–8 years of experience in a production, retail, logistics, or distribution environment.
Training in ATS processing operations, employee policies, or human relations.
Past management experience, including hiring, performance evaluations, and policy enforcement.
Knowledge of work standards, capacity planning, and materials planning.
Strong leadership skills, energy, and initiative.
Ability to inspire, coach, and develop a diverse team.
Strong decision-making, organizational, and problem-solving skills.
Data-driven approach to tracking and evaluating performance.
Excellent verbal and written communication skills.
High sense of urgency and ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic financial reporting.
Ability to work independently and collaboratively.
Valid driver's license and clean driving record.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to meet the listed physical requirements, including standing and walking for extended periods; moving merchandise and equipment; climbing ladders or step stools; and working in varied indoor and outdoor conditions, with or without reasonable accommodation.
Ability to work a flexible schedule based on business needs, including weekends, evenings, and holidays as required.

Nice To Haves

College degree preferred.
Experience in manufacturing, thrift, or distribution businesses.

Responsibilities

Ensure efficient product flow from the dock to the sales floor.
Develop, monitor, and improve workflow using Critical to Quality (CTQ) metrics.
Implement cost-reduction strategies and foster a results-driven team culture.
Ensure compliance with company policies and enforce standards.
Maintain equipment using internal resources and approved vendors.
Hire, train, and develop team members.
Coach and manage performance to ensure production standards are met.
Create an engaging work environment that supports personal and professional growth.
Conduct onboarding, orientation, and training in the ATS Way of Processing.
Partner with the Manager III to meet financial and operational goals.
Manage production levels, inventory quality, and pricing to optimize revenue.
Oversee store budgets, profit and loss, and financial reporting.
Coordinate and ensure the accuracy of cash deposits and transactions.
Build community relationships to drive donations and support mission programs.
Ensure exceptional customer service for donors, customers, and charity partners.
Oversee merchandising and store presentation to enhance the customer experience.
Maintain a safe and clean work environment.
Monitor and enforce safety, security, and compliance regulations.
Partner with Asset Protection and Human Resources on investigations and personnel matters.
Perform other duties as assigned by management.