Processing Coordinator

Colorado Mesa University•Grand Junction, CO

6d•Onsite

About The Position

The Processing Coordinator within the Financial Aid Department reports directly to the Assistant Director of Federal Processing. The primary responsibility of this role is to coordinate and process all verifications and manage the flow of paper and electronic documentation, supporting the university’s federal processing functions. The Coordinator also processes special consideration appeals, utilizes data to assess process effectiveness, and implements continuous improvements to enhance the delivery of financial aid. This position plays an important role in customer service, providing financial aid counseling to students and families, and training campus stakeholders on process changes.

Requirements

Strong understanding of federal financial aid rules and regulations, including packaging, awarding, and disbursements.
Ability to manage and streamline processes related to document management and verification.
Proficiency in Microsoft Office Suite and the ability to interpret legal and regulatory documents.
Excellent problem-solving skills with the ability to handle multiple priorities in a fast-paced environment.
Ability to communicate effectively with diverse stakeholders, including students, families, faculty, and external partners.
Demonstrated ability to collaborate with various campus departments to improve financial aid services.
Ability to train and provide guidance to campus community members on financial aid processes and policies.
An earned Bachelor’s Degree from an accredited institution is required.
Strong analytical skills with the ability to analyze data and drive process improvements.
Demonstrated ability to manage multiple projects simultaneously while meeting deadlines.
Applicant must be able to verify U.S. employment eligibility.

Nice To Haves

Experience in using financial aid systems, such as SCT Banner (preferred).
Proficiency in financial aid management systems (e.g., SCT Banner).

Responsibilities

Manage all aspects of verifications for students and parents to ensure timely receipt of financial aid, including tax verifications, AGI flags, amended tax returns, V4/V5 flags, and others.
Make independent determinations regarding conflicting FAFSA information.
Create clear communication strategies with students and parents to obtain required documentation, making recommendations for improvements.
Monitor and track outreach efforts and compliance with Federal Financial Aid rules and regulations.
Ensure accuracy and compliance with packaging, awarding, and disbursement processes.
Oversee the flow of paper and electronic documentation within the office, implementing electronic solutions where possible.
Ensure timely and accurate document management and train the campus community on changes to documentation procedures.
Support various federal processing functions, including loan processing, alternative loans, and semester withdrawal processing.
Make determinations on special consideration appeals and communicate results to students and stakeholders.
Coordinate electronic communications with Federal Processors, including file imports, loan origins, and rejected loan resolutions.
Analyze the effectiveness of processing functions and implement improvements.
Create statistical reports to support decision-making, providing upper management with updates on the status of federal processing functions.
Provide high-quality customer service and financial aid counseling to students, families, faculty, and staff.
Develop and deliver training on financial aid processes to the campus community.
Work autonomously while collaborating with diverse teams across the university, ensuring quality customer service in all interactions.