Processing Clerk

BLM Group World Wide•Novi, MI

About The Position

The Processing Clerk works under general supervision in the Administration department and is responsible for timely, accurate setup of customer orders, shipping order administration, customer inquiries, and general warehouse duties. The position works primarily in a warehouse environment where temperatures may vary and reports to the Spare Parts, Shipping and Receiving Manager. It has no supervisory responsibility.

Requirements

High school diploma or equivalent.
At least two years of general office experience.
At least two years of customer service experience.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Effective verbal and written communication skills; ability to read and write English and follow verbal and written instructions.
Basic math skills.
Familiarity with Microsoft Office Suite, including a good understanding of Excel.
Ability to accurately enter and maintain data in a computerized system.
Attention to detail, organizational aptitude, and strong time-management skills.
Ability to work effectively with minimal supervision and with team members at all levels and with different personalities.
Familiarity with packing slips and UPS/FedEx online software.
Ability to complete bills and forms required by major freight carriers, estimate package weights, calculate shipping costs, and use packing methods and materials.
Ability to perform the stated physical demands, including lifting or moving up to 15 pounds and the listed vision-related tasks.

Responsibilities

Research and resolve customer issues and complaints related to product orders; direct larger complaints to appropriate teams or managers.
Provide written pricing quotes for BLM products and parts using predetermined pricing schedules.
Answer customer questions about pricing, order placement, order updates, and shipping status.
Track shipments through shipping vendor websites and provide customers with updates.
Receive customer orders and verify the accuracy and completeness of order files, part numbers, and pricing.
Enter customer orders into appropriate systems and ensure parts and accessories are available to complete each order.
Generate Order Acknowledgment forms with customer order information, costs, order number, and estimated delivery date; provide acknowledgments to the Warehouse team for processing and Accounting for invoicing.
Keep systems updated throughout the order process.
Analyze and resolve inventory discrepancies.
Provide backup coverage for Shipping, Receiving, and Warehouse team members, and for Service Parts Coordinator duties.
Perform other duties as assigned by management.