Processing Clerk

BLM GROUP•Novi, MI

About The Position

The Processing Clerk, in the Administration department, works under general supervision to set up customer orders accurately and on time, administer shipping orders, respond to customer inquiries, and perform general warehouse duties. The role researches and resolves customer issues, prepares written pricing quotes using established schedules, answers questions about orders and shipments, and tracks shipments through vendor websites. It receives and verifies customer orders, checks part numbers and pricing, enters orders into company systems, confirms parts and accessories are available, generates order acknowledgments, and shares those acknowledgments with Warehouse and Accounting teams. The clerk also keeps systems updated, investigates inventory discrepancies, and provides backup coverage for Shipping, Receiving, Warehouse, and Service Parts Coordinator duties. The role reports to the Spare Parts, Shipping and Receiving Manager and has no supervisory responsibility. Work is performed primarily in a warehouse environment where temperatures may vary.

Requirements

High school diploma or equivalent.
At least two years of general office experience.
At least two years of customer service experience.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Communicate effectively verbally and in writing, and read and write English.
Follow verbal and written instructions and perform simple math.
Familiarity with Microsoft Office Suite, including a good understanding of Excel.
Accurately enter and maintain data in a computerized system.
Good attention to detail, organizational aptitude, and time management skills.
Work effectively with minimal supervision and with team members of varied levels and personalities.
Familiarity with packing slips and UPS/FedEx online software.
Ability to complete bills and forms required by major freight carriers.
Ability to estimate package weights and calculate shipping costs.
Familiarity with packing methods and materials.
Ability to regularly perform tasks involving hand use and manipulation, reaching, standing, talking, hearing, walking, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving up to 15 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment.

Responsibilities

Research and resolve customer issues.
Prepare written pricing quotes for BLM products and parts using predetermined pricing schedules.
Answer customer questions about pricing, order placement, order updates, and shipping order status.
Resolve complaints related to product orders and direct larger complaints to appropriate teams or managers.
Track shipments using shipping vendor websites and provide customers with updates.
Receive orders and verify the accuracy and completeness of customer order files.
Verify part numbers and pricing, and enter customer orders into the appropriate systems.
Ensure that all parts and accessories are available to complete each order.
Generate Order Acknowledgment forms with customer order information, costs, order number, and estimated delivery date.
Provide Order Acknowledgments to the Warehouse team for processing and the Accounting team for invoicing.
Keep systems updated throughout the order process.
Analyze and resolve inventory discrepancies.
Provide backup coverage for Shipping, Receiving, Warehouse team members, and Service Parts Coordinator duties.
Perform other duties as assigned by management.