Processing Center Specialist

Bernies Book Bank•Lake Bluff, IL

3d•$20•Onsite

About The Position

Bernie’s Book Bank is dedicated to ensuring children have access to books, believing that reading is crucial for their success. The organization's mission is to hand-deliver free, high-quality books to children in need, supported by a large volunteer base. Bernie's Book Bank has distributed over 29 million books since its founding, with a model designed to provide eight books annually to children from birth to sixth grade, fostering home libraries and encouraging reading. The organization is seeking an enthusiastic and dedicated team member to serve as a Volunteer Facilitator, who will be central to creating a welcoming, fun, and productive environment for both staff and volunteers. This role requires availability Monday through Saturday, with one to two Saturdays per month, and primary working hours between 9 am and 6 pm. The Volunteer Facilitator will oversee all activities in the Processing Center, focusing on production, quality, and safety, while prioritizing distribution goals and an exceptional volunteer experience. This position is key to empowering children through book ownership and enhancing their reading skills.

Requirements

Minimum 1-3 years’ experience in working in a public facing role dealing with customer needs (examples include retail, restaurant work, librarian, reception etc.)
Comfortable speaking and articulating our mission to large groups of 15-60 volunteers per session
Willingness to change/be dynamic to meet the needs of the business
Comfortable working on their feet walking, standing for prolonged periods, learning to use a pallet jack and doing some repetitive bending
Ability to deal with changes that may mean rearranging priorities on the fly due to changing needs (volunteer attendance, distribution goals)
MUST have and exude an exceptionally positive, “I CAN/I WILL” attitude and be self-motivated, and goal driven.
MUST understand the value of relationships as the lifeblood of Bernie’s Book Bank
Interpersonal communication, organization, anticipation, multi-tasking, problem-solving, positive attitude, flexibility, appropriate sense of urgency
High School Diploma; Bachelor’s degree preferred
Ability to become trained and certified if needed on a forklift, stacker, reach truck and electric pallet jack.
Working knowledge of the Microsoft Office Suite and ability to be trained on Volunteer scheduling applications.
Must treat cleanliness, organization, process, and safety as essential functions of the Processing Center.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Train and lead volunteer groups of 15-60 people during sessions to ensure distribution goals and quality standards are being met.
Interact with all volunteers to ensure a positive, friendly and safe environment, leading to return visits.
Execute pre and post session Processing Center: set up, clean up, break down and reset 3-4 times a day to effectively meet volunteer/session requirements and safety standards.
Execute Processing Center operations (i.e. organization, efficiency, workflow, supplies, inventory and cleanliness).
Execute all dynamic production objectives pertaining to the processing of incoming books.
Liaison with the Back of House team to facilitate processing and inventory management.
Liaison with the Processing Center Leads and Senior Manager of Operations to implement and provide input on new projects.
Support accurate and relevant representation of Bernie’s Book Bank brand.
All other duties as assigned.

Benefits

Hourly Pay is 20.00 per hour for this role
Medical Insurance via BCBS, PPO and HMO options available, starting day 1
Dental and Vision Insurance, starting day 1
Employer covered Long Term Disability Insurance
Short Term Disability Insurance available
401k with match after 1 year
Summer Hours (early off on Fridays Memorial Day-Labor Day)
17 Days of PTO a year
4 Floating Holidays per year
9 Paid holidays per year
A passionate team with long term growth potential as we begin national expansion